Payment Operator

Ludicrum · Philippines · posted today ago

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About this role

Join our team as a Payment Operator in the thriving iGaming industry! 🚀

This job opening is available within Southeast Asia only.

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our visionis to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

We're looking for a detail-oriented and proactive Payment Operator to join our Payments team!

In this role, you'll play a key part in ensuring smooth, accurate, and efficient payment operations, handling daily transactions, resolving payment-related issues, and supporting the team in delivering reliable payment processing services.

⏳ Shift Structure:

This position involves working a rotating three-shift schedule based on Central European Time (CET/CEST): 06:00–14:00, 14:00–22:00, and 22:00–06:00. You will work five days per week, including weekends and public holidays, as part of a 24/7 operation.

For candidates based in Southeast Asia, these shifts typically correspond to the following local working hours during Central European Time (CET):

UTC+7 – 12:00–20:00 / 20:00–04:00 / 04:00–12:00
UTC+8 – 13:00–21:00 / 21:00–05:00 / 05:00–13:00
UTC+9 – 14:00–22:00 / 22:00–06:00 / 06:00–14:00

This means that, depending on the rotation, you will regularly work evening, overnight, and early morning shifts in your local time.

Please note that during European daylight saving time (CEST), all local shift times listed above will start and end one hour earlier.

🎯 The responsibilities & the impact YOU will have:

Process incoming and outgoing payments accurately and efficiently, ensuring smooth daily operations.
Verify transaction details and maintain accurate payment records across financial systems.
Handle refunds, payment adjustments, and transaction discrepancies when needed.
Identify and resolve payment-related issues, collaborating with team members to ensure timely solutions.
Support Shift Leaders and Managers with daily operational tasks and payment-related activities.
Share your knowledge and provide guidance to junior Payment Operators.
Stay up to date with payment procedures, systems, and operational updates.
Contribute ideas and feedback to improve workflows, efficiency, and overall team performance.

⚡ All you need is…

A solid understanding of payment processing fundamentals and financial transactions.
Strong attention to detail and the ability to handle payment information with accuracy.
Excellent organizational and time management skills, with the ability to prioritize multiple tasks.
Good written and verbal communication skills to collaborate effectively with colleagues.
A proactive, solution-oriented mindset and the ability to resolve issues efficiently.
A collaborative attitude, with the ability to work independently and support teammates when needed.
Willingness to learn, adapt to new processes, and continuously develop your skills.

Nice to have

Previous experience in payment processing, financial operations, or a similar role.
Familiarity with communication tools such as Slack and Discord.
Experience in customer service or other client-facing roles.

🌟 Why You’ll love working here:

Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
Unlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
Equipment provided:We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
Career Growth: We’re committed to your development, offering training and advancement opportunities.
Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
Special Birthday Perk: Take your birthday off after a year of employment to celebrate!