Patient Engagement Specialist

Job Description:

Essential Responsibilities

• Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety.
• Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects.
• Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation.
• Monitor and assist patients with e-diary completion, following up promptly on missed entries or technical questions.
• Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders.
• Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention.
• Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools.
• Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines.
• Appropriately communicate and escalate patient concerns or protocol deviations to clinical leads and project managers.
• Demonstrate thoughtfulness around the immediate impact of your outreach on clinical trial recruitment and retention.
• Demonstrate core values by fostering teamwork, collaboration, and a high standard of communication in a fully remote environment.
• Perform additional tasks as assigned.

Qualifications

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical credential/training required.
• Strong knowledge of medical terminology and hands-on clinical experience in a healthcare setting (medical office, clinic, or hospital environment).
• Prior clinical research experience is not required, but a strong interest in clinical trial outreach and patient communication is essential.
• Strong verbal and written communication skills with an empathetic and professional phone demeanor.
• High comfort level utilizing electronic documentation tools, digital diaries, and remote communication platforms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position operates in a 100% remote home-office environment.
• Requires a quiet, private workspace with high-speed internet to ensure HIPAA compliance and clear phone communication.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• The employee will regularly sit, speak on the phone, and use hands/fingers to type, handle, or feel computer controls and peripherals.
• Specific vision abilities required include close vision and the ability to adjust focus for computer screen work.

Travel

This is a 100% remote role with no travel required.

Pre-Employment Screening

Drug screen and background check required.

This job description covers the most essential functions of this position and is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this job. Duties, responsibilities, and activities may change at any time with or without notice.

Javara is an integrated research organization (IRO) that advances value by integrating clinical research within the healthcare ecosystem. Javara brings better outcomes for patient centered care, better economic results, improved access to cutting edge therapies and a more predictable research delivery model to the biopharmaceutical sector.

Equal Employment Opportunity Statement: Javara provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas