Partner Sales Operations Specialist

Job Description

Partner Sales Specialist

About Accruent
At Accruent, our mission is to transform the way organizations manage their built environment. Through data-led intelligence, we help people and systems work together more effectively, driving business forward. With over 4,000 customers across 149 countries, our cloud-based solutions enable organizations to optimize real estate, facilities, and asset management—delivering real value through efficiency, compliance, and performance.

The Role
The Partner Sales Specialist is responsible for managing and optimizing the operational backbone of the partner ecosystem. This role ensures a seamless partner experience across quoting, renewals, onboarding, and lifecycle management, while driving efficiency through process excellence and continuous improvement.

This individual partners cross-functionally with the Partner Team, Deal Enablement, Order Management, Revenue Operations, Technology Partnerships, and Finance to drive operational rigor, visibility, and consistency across all partner-facing processes, while helping operationalize evolving partner program initiatives.

What You’ll Do

• Support and optimize back-end partner operations across recruiting, onboarding, growth, and renewals
• Continuously improve operational processes to enhance partner experience and internal efficiency
• Drive the quote-to-order process for partner deals, including coordination across systems and teams to enable fast and accurate execution
• Manage and optimize renewals workflows to improve retention, minimize churn, and enhance forecast accuracy
• Establish proactive renewal management practices (e.g., daily/visual management) to prevent late or missed renewals
• Design and implement automated workflows to reduce manual effort and increase scalability of partner support
• Leverage the Fortive Business System (FBS), Lean, or similar methodologies to continuously improve processes and eliminate waste
• Document and evolve standard work for quoting, renewals, and partner operations
• Manage lead routing, tracking, and attribution for partner-driven opportunities
• Serve as the primary liaison with technical teams for partner portal development, ongoing management, and issue resolution
• Drive portal enhancements to improve usability, self-service, and partner engagement
• Refine and operationalize the partner onboarding program to accelerate time-to-revenue
• Partner with the Enablement team to develop scalable onboarding and training content
• Design and implement systems to track onboarding progress, completion rates, and performance
• Partner with leadership to operationalize evolving partner program structures, policies and requirements
• Ensure systems, processes, and reporting scale to support future program enhancements

What We’re Looking For

Must have:

• 5+ years of experience in Partner Operations, Sales Operations, or Business Operations (preferably in a SaaS or channel-driven environment)
• Strong experience with CRM systems (e.g., Salesforce) and partner portals
• Expert in quote and renewal processing
• Demonstrated expertise in workflow automation, process design, and optimization
• Excellent communication, stakeholder management, and problem-solving skills
• Proven ability to lead cross-functional initiatives and drive alignment
• Ability to operate both strategically and tactically in a fast-paced environment
• Comfort working in ambiguity with aggressive timelines

Nice to have:

• Experience supporting channel / partner ecosystems at scale
• Familiarity with deal registration, renewal management, and partner lifecycle workflows
• Experience optimizing or scaling partner programs

What We Offer

• A dynamic, international team environment with colleagues across the globe.
• Opportunities to develop, grow, and build your success in a fast-moving SaaS company.
• Competitive remuneration and benefits package.
• An inclusive culture where new ideas and initiatives are welcomed, and your work has real impact.

Originally posted on Himalayas