Outbound Sales | Customer Service Sales | Remote | Global
About this role
Are you exceptional at building trust with customers, solving problems calmly, and turning a difficult customer interaction into a positive experience?
Are you the kind of person who can listen carefully, understand what a customer really needs, and then confidently recommend additional products that genuinely make sense for them?
Are you experienced in BPO, customer service, customer relationship management, client relationship management, retention, upselling, or account management, and want to use those skills in a high-performance DTC environment?
We are My Derma Dream! A fast-growing premium skincare brand with a large customer base, a strong direct response environment, and a serious earning opportunity for people who can combine world-class customer experience with commercial ability.
Our sales team speaks with warm customers who have already purchased from us before.
Sometimes everything has gone perfectly. Sometimes the customer has a question. Sometimes they are waiting for an order. Sometimes they have a problem that needs to be solved.
Your job is to make sure that every customer feels heard, valued, and looked after, while also identifying opportunities to recommend additional skincare products that can help them achieve better results.
We are looking for high-performance customer relationship professionals who are confident on the phone, emotionally intelligent, commercially sharp, and capable of turning great customer conversations into additional revenue.
If you know how to listen before you sell.
If you can naturally transition from customer service into a relevant product recommendation.
If you know how to create a world-class customer experience while still delivering commercial results.
Then APPLY NOW!
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Results:
Minimum $3500 revenue generated in a week
170 outbound calls made per day
All controllable in the green
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Responsibilities:
Speak with existing customers over the phone and deliver an exceptional customer experience
Build rapport quickly and create trust through empathy, confidence, and clear communication
Listen carefully to customer concerns, questions, and previous experiences with our products
Take ownership of customer issues and help move conversations toward a positive resolution
Understand the customer's skincare needs and recommend additional products that genuinely fit those needs
Identify natural opportunities to upsell and cross-sell premium skincare products
Turn difficult customer conversations into positive customer experiences wherever possible
Handle concerns and objections professionally while protecting the customer relationship
Maintain strong control of the conversation without sounding robotic, scripted, or overly sales-focused
Balance customer satisfaction with strong commercial awareness and conversion focus
Follow the company customer experience and sales process consistently
Stay accountable to activity, sales, customer experience, and revenue expectations
Work closely with the wider team in a fully remote environment
Continuously improve through coaching, feedback, call reviews, and performance tracking
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Offer Highlights:
Multiple products and offers ranging from $300-$8000
10–15% commission
Top earners currently making $7,000–$10,000 per month in commission
Fully remote opportunity
Strong upside for top performers
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Requirements
Proven experience in BPO, customer service, customer relationship management, client relationship management, retention, upselling, account management, phone sales, or a similar customer-facing role
Experience speaking with customers over the phone and managing a high volume of conversations
Strong relationship-building and customer service ability
Ability to remain calm, empathetic, and professional when customers have problems or complaints
Strong upselling and cross-selling ability
Excellent spoken English and communication skills
High confidence on live calls
Ability to listen, understand customer needs, and make relevant product recommendations
Comfortable working in a performance-driven environment
Strong personal discipline and accountability
Able to work EST hours consistently
10-12 hours per day / 6 days per week
Read 2 Books per month
Comfortable being measured by results
Professional remote work setup
Reliable high-speed internet
Personal laptop or PC, Noise-cancelling headset, Working camera
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Rewards:
10–15% commission
Performance-based growth opportunity
Working in an environment of big dreams, speed, aggression, figure-it-out-ability, and high leverage
Top Performers have the opportunity to go on trips (Past trips include Dubai and Japan)
If you are interested in the ride of a lifetime then APPLY NOW!
Originally posted on Himalayas
