Operations Manager

We’re looking for a mission-driven Operations Manager who acts as the backbone of our fast-moving startup.

You’ll be blending executive support, strategic partnerships, and day-to-day ops to help us build ethical tech infrastructure.

Tasks

Administrative & Operational:

• Administrative Processes: Draft, edit, and organize documents and handle registrations, applications, and other processes.
• Process Improvement: Identify bottlenecks in how we work and fix them. Whether it’s streamlining a workflow or setting up a simple automation tool, you’ll make our lives easier.
• Founder Enablement: Manage calendars, travel, and inbox triage so the founders can focus on product and strategy. Think of yourself as their right hand.
• Financial Administration: Assist with financial administration, including invoice tracking and expense reporting.
• Project Flexibility: Jump in wherever needed - whether it’s drafting a document, organizing a team retreat, or handling a special project.

Strategic Partnerships:

• Partnership Relations: Scout for new collaborations while maintaining strong ties with existing partners, vendors and our legal team. You’ll be the friendly face of Thaura in emails and calls.
• External Representation: Occasionally represent Thaura in external meetings or events.

Customer Success & Insights

• Customer Success: Serve as the primary point of contact for customer inquiries, acting as the voice of Thaura.
• Data Insights: Analyze data to provide actionable insights to our product and engineering teams. Help us understand why people love (or struggle with) Thaura.

Requirements

• Mission-Driven Above All: You're not just looking for a job - you're looking for a cause. You believe technology should serve people, not exploit them, and you want to help us build the ethical infrastructure that proves it’s possible.
• Warm Communicator: You communicate clearly, warmly and with frank simplicity. No corporate fluff - just honest and straightforward. You represent Thaura’s values in every interaction.
• Tech-Savvy: You’re comfortable learning new tools quickly. You enjoy automating repetitive tasks and finding smarter ways to work.
• Organized & Efficient: You bring order to chaos. You thrive on structure and clarity.
• Analytical Mindset: You have an analytical mind but lead with empathy. You can spot trends, identify bottlenecks, and use insights to improve operations rather than just reacting to them.
• Adaptable & Flexible: Startup life is chaotic. You thrive when priorities shift and aren’t afraid to wear multiple hats. You stay calm under pressure and keep things moving.
• Positive Energy: You bring good vibes to the team. You’re collaborative, optimistic, and make work feel energizing rather than draining.
• Experience: Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a strong plus.
• Language Skills: Native or fluent proficiency in English. Arabic is a bonus.

Benefits

• Build the Alternative: In an industry obsessed with endless scale at the cost of values, you’ll join a team that does the opposite. Your work directly supports the creation of ethical tech infrastructure.
• Join a Young, Energetic Team: Work alongside the founders and a tight-knit group of passionate believers. We are small, agile, and driven by purpose, not profit margins.
• Remote Flexibility & Compensation: Enjoy full remote work, supported by a competitive salary.

How to Apply: Please send your resume and a brief note answering these questions:

1. In one sentence, why does building alternative ethical infrastructure matter to you personally?
2. If you were setting up our operations stack from scratch, which tools would you recommend and why?

Originally posted on Himalayas