Operations and Client Success Manager (Short-Term Rental / Hospitality)

Huzzle · Canada · posted today ago

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About this role

About Huzzle

At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners.

With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.

Job Type: Full-time

Timezone: PST

Job Summary

We are seeking a high-performing Operations and Client Success Manager to join a fast-growing hospitality brand specializing in aesthetically curated vacation rentals. This is a critical leadership role that bridges the gap between high-touch guest experience, operational excellence, and strategic growth. You will ensure our properties maintain the highest standards of quality while driving supplemental sales and managing vital relationships with property owners. If you are a real estate professional with a "think like an owner" mentality and a passion for the short-term rental industry, this is your opportunity to lead a dedicated team in a dynamic environment.

Key Responsibilities

Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience.
Manage cleaning reports and review property photos to ensure every home meets our rigorous SOP standards.
Refine existing workflows and create new SOPs to improve operational efficiency and scalability.
Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships.
Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth.
Execute "Think Like An Owner" projects, special initiatives designed to improve the business's bottom line and guest satisfaction.
Monitor and report on team performance against base KPIs and the "Focus of the Month."

Requirements

Senior-level experience in Real Estate or Hospitality.
Proven mastery of Objection Handling and high-level negotiation.
Native-level fluency in English with exceptional written and verbal communication skills.
Proficiency in Google Workspace.
Availability to work a strict PST 9:00 AM – 5:00 PM schedule.
Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls.
Proficiency with Slack and Monday.com.
Previous experience in the short-term rental or vacation rental industry.