National Program Manager

Community Outreach Partners · United States · $70k – $80k · posted today ago

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About this role

Category: Sales - Marketing

Location:

National Program Manager (Remote)

Location: Remote (U.S. Based)
Travel: Up to 30-40% travel required for client meetings, partnersummits, QBRs, and industry events
Compensation: $70,000-$80,000 base salary + monthly performance bonus(Target Total Compensation: $125,000+)

About the Role

Community Outreach Partners (COP) is seeking a highlyorganized, strategic, and relationship-driven National Program Manager (PM) to lead some of the nation's largest telecommunications and broadband salesprograms.

This role serves as the primary liaison between COP and ourenterprise clients ensuring program performance, client satisfaction, andlong-term growth.

Unlike a traditional account management role, this positioncombines client strategy, business consulting, operational leadership, andperformance management. The Program Manager owns the overall health of assignedprograms while partnering closely with internal National Sales Consultants toensure client expectations are successfully translated into field execution.

The ideal candidate enjoys building executive relationships,presenting data-driven insights, solving complex business challenges, anddriving measurable growth across multiple markets.

What You'll Do

Client Relationship Management

Serve as the primary point of contact for assigned national clients
Build trusted relationships with regional and national client leadership
Lead weekly business updates, strategic planning sessions, and quarterly business reviews (QBRs)
Translate client initiatives into actionable plans for internal teams
Ensure consistent communication, accountability, and execution across all stakeholders

Program Strategy & Performance

Own overall program performance across multiple markets
Monitor sales, completion, quality, compliance, and operational KPIs
Analyze performance trends and identify opportunities to improve subscriber growth
Develop strategic initiatives designed to increase sales productivity and customer quality
Partner with executive leadership on long-term program expansion opportunities

Reporting & ExecutivePresentations

Develop client-facing presentations, business reviews, and strategic recommendations
Present performance insights to client stakeholders
Communicate key wins, risks, and action plans with clarity and confidence
Ensure reporting is accurate, timely, and actionable

Cross-Functional Leadership

Partner closely with National Sales Consultants to align field execution with client expectations
Collaborate with Operations, Compliance, Finance, Training, and Executive Leadership
Lead weekly program training and communication sessions
Ensure partners remain informed on program updates, initiatives, and expectations
Support new market launches and strategic growth initiatives

What Success Looks Like

Successful Program Managers:

Build trusted relationships with clients
Consistently exceed assigned program sales and quality objectives
Deliver reporting that influences strategic decisions
Identify growth opportunities before clients request them
Successfully translate client priorities into field execution
Improve partner productivity through data-driven initiatives
Create scalable processes that support long-term program growth
Operate with ownership, urgency, professionalism, and strategic thinking

Requirements

What We're Looking For

Required Experience

5+ years of sales, program management, account management, consulting, or business operations experience
Experience supporting enterprise clients or national accounts
Strong presentation and executive communication skills
Exceptional analytical and problem-solving abilities
Experience building dashboards, reports, and executive presentations
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel throughout the United States

Preferred Qualifications

Telecommunications, broadband, wireless, fiber, or direct sales experience
Experience managing client relationships within large national organizations
Previous experience leading QBRs, business reviews, or executive presentations
Strong proficiency with Microsoft Office (Excel, PowerPoint), CRM platforms, and reporting tools
Experience supporting indirect sales channels, dealer networks, or partner organizations