NATIONAL ACCOUNT CLIENT SERVICES COACH
About this role
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Assists Client Service management; Provides client service associates with additional assistance, side-by-side coaching, ongoing training & development, and co-facilitates new hire training. Cultivates and maintains on-going functional partnerships and client relationships.
Key Performance Indicators
● Completion rate of weekly assigned calls/emails/cases to review
● Completion rate of weekly coaching 1:1s with assigned colleagues
● Maintain acceptable availability % to help support team chats
● Availability to respond to incoming contacts when requested due to high SLA demand
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
● Responsible for the creation and execution of unique and individualized training plans for underperforming client service colleagues
● Performs side-by-side listening of associate calls, reviewing emails/portals and cases, and overall performance
● Provides real-time associate coaching and development
● Participates in recruiting activities and assists with candidate interviews
● Co-facilitates new hire and recurrent training
● Facilitates recognition programs & organizes center activities
● Cultivates and maintains functional relationships
● Assists in ensuring maximum sensitivity, proper routing, and responsiveness to customer requirements
CANDIDATE SUMMARY
Required Experience
● Must be in a client service position for a minimum of six (6) months
● Have excellent written and verbal communication
● Strong familiarity with National Accounts
● Previous leadership experience a plus
● Ability to multi-task in a fast-paced environment
● Basic knowledge of Google, Salesforce, and NA systems
● Exceptional organizational skills
● Self-motivator and self-starter
Required Leadership Traits and Characteristics
Proven job knowledge by meeting performance expectations
Ability to coach and mentor
A results-oriented approach
Excellent organizational and leadership skills
Demonstrate leadership at all levels
Maintains positive, professional behavior
Ability to work under pressure
Strong verbal and written communication skills
Effective presentation skills
Ability to manage time
Demonstrate a strong work ethic
Ability to work under pressure
Maintains sound judgment
Detail oriented
Acts with the highest standards of integrity
Builds enduring and trusting relationships across all key stakeholders.
Formal Education, Qualifications or Training
● High School Diploma
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click hereto read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Originally posted on Himalayas