Merchandise Coordinator - Amazon

MicroSourcing · Philippines · posted today ago

Apply for this role

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Discover your 100% YOU with MicroSourcing!

Position: Merchandise Coordinator - Amazon

Work setup: Work from home

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

The Merchandise Coordinator – Amazon keeps our brand partners' Amazon catalogs accurate, complete and selling. This role executes the day-to-day merchandising work across Seller Central (3P) and Vendor Central (1P): launching new products, building enhanced listing content, keeping live listings healthy, and resolving catalog errors and support cases quickly.

The Coordinator follows BrandJump's Marketplace SOP — Amazon & 3P closely, works from the Amazon Records as the source of truth, and partners with the Marketplace Manager, Brand Managers, Brand Content Managers and our 3P team so every load reaches the site correctly and on time. Prior hands-on Amazon experience is required. It is an execution-focused role for someone who is meticulous, organized, comfortable in large spreadsheets and portals, and who enjoys solving the puzzle when Amazon rejects a file or suppresses a listing.

Duties & Responsibilities

Product Launches & Catalog Setup

Launch new products on Amazon through flat-file templates, Seller Central / Vendor Central portals and the PIM (RiverSand / Syndigo), making sure every requirement is met before submission
Build and maintain parent/child variation families so sizes, finishes and colors sit together on one detail page
Create ASINs and pass them to the 3P team (Belami, ShopFreely, Cymax) through ClickUp when the Amazon Record shows authorized 3P sellers
Know the difference between our 1P (Vendor Central) and 3P (Seller Central) accounts, and follow the right load path for each brand as noted in the Amazon Record
Keep the Amazon Record and ClickUp tasks current so the team always sees accurate status

Listing Content

Generate enhanced listing content for 100% of new SKUs (Amazon-direct and 3P) using our Amazon enhanced-content skill in Claude, then review it against the Content QA checklist before it goes on the template
Follow our Amazon file house rules so listings aren't rejected or suppressed: no HTML in descriptions, no warranty language in bullets, backend search terms under 240 bytes with no repeated words, and consistent wording across a product family
Optimize live listings above the fold (titles, bullets, images) as part of catalog-health projects, including Vendor Central clean-ups such as removing model numbers from 1P titles
Upload A+ Content and load assets into Amazon Brand Store modules once creative is approved, and clear basic image or system errors

Catalog Health & Troubleshooting

Monitor listing health daily: suppressed, inactive, stranded and non-buyable listings, with priority on inactive items that still have inventory
Read and resolve Amazon error codes and flat-file processing reports, re-submitting corrected files
Open, track and follow up on Seller Support and Vendor Central cases, logging case IDs in our trackers and escalating to the Marketplace Manager when a case stalls
Flag catalog-contribution and brand-authority issues (for example, legacy 1P data overriding our updates) so the Marketplace Manager can work them through Brand Registry
Run listings, imagery and data audits against the brand's data file and the live detail page, and fix gaps
Support seasonal readiness (Prime Day, Prime Big Deal Days, Black Friday / Cyber Monday) by making sure priority listings are live, buyable and accurate ahead of key dates

Communication & Collaboration

Work day to day with the Marketplace Manager, who owns Amazon strategy, Brand Registry and the Amazon Records
Partner with Brand Content Managers so finished content is stored in the PIM, and with Brand Managers on brand-specific priorities
Speak directly with brand partners about their Amazon merchandising: join Zoom meetings to walk through launches, listing health, open issues and recommendations, and send clear, professional email updates when products go live or projects move forward
Hand off ASINs and load status to the 3P team so Belami, ShopFreely and Cymax uploads aren't held up
Communicate clearly and promptly in English, in writing, inside ClickUp and email, following our response norms: half a business day for external messages, one day for internal ones
Raise questions early. If a record, task or brand requirement is unclear, ask the team distro rather than guessing

Project Management

Set a weekly agenda in ClickUp every Friday by end of day; check the Marketplace Manager's notes on Monday and adjust priorities if asked (no notes means proceed as planned)
Track tasks, timelines and time spent per brand accurately in ClickUp
Manage a high volume of loads and ad-hoc requests across multiple brands, prioritizing by deadline and sales impact
Meet the KPIs and SLAs set for the Merch team, and suggest process improvements when you see a better way

Skills, Qualifications & Experience

Required: 1–3 years of hands-on Amazon merchandising experience. Candidates without direct Amazon Seller Central experience will not be considered; Vendor Central experience is a strong plus
Working knowledge of flat-file inventory templates, variation (parent/child) setup, browse nodes and ASIN creation
Experience troubleshooting suppressed or inactive listings and working Seller Support cases through to resolution
Familiarity with A+ Content, Brand Registry and Brand Stores
Basic understanding of Amazon SEO and keyword research; Helium 10 or similar tools a plus
Strong Excel / Google Sheets skills (VLOOKUP/XLOOKUP, filters, pivot tables, cleaning large data sets)
Comfortable using AI tools (we use Claude) to draft content, then carefully checking the output
Experience with a PIM system and a project-management tool such as ClickUp is a plus
Excellent spoken and written English; confident presenting Amazon merchandising updates to brand clients on Zoom and corresponding with them directly by email
Highly detail-oriented with strong follow-through; able to work independently across time zones
Experience with home furnishings, lighting or décor products is a plus

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit