Medical Services Specialist with German and English languages

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. 

What we offer you:

• 23 days paid holiday per annum.
• Replacement contract.
• EUR 1,50 a day WFH allowance.
• 100% WFH/ Remote.
• Medical Insurance scheme.
• The technical hardware equipment is provided by us.
• Referral program that will allow you to earn extra bonusses.
• Access to a global learning platform for personal and professional development.

Responsibilities:

• Manage all customer inquiries to successful resolution.
• Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
• Evaluate and escalate calls as appropriate.
• Respond to non-phone customer inquiries (e.g., e-mail, fax).
• Comply with all industry regulations including adverse event and product quality processes.
• Manage all assigned project work in a timely manner.
• Maintain up-to-date knowledge of product, medical, disease and industry information.
• Obtain pertinent customer information and record customer interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs and solutions.
• Interact with team members to manage a broad number of products, medical and business issues and share best practices. 

Qualifications:

• Proficiency in English and German at B2/C1 level is required.
• Previous experience in a call center environment preferred.
• Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred.
• Demonstrated competency using information technology, PCs and databases.
• Excellent verbal, telephone communication and written skills required.
• Ability to multitask.
• Good problem solving and decision-making.
• Good time management, interpersonal and organizational skills.

Education:

• Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination;
• Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
• Our employees choose to build their careers at Conduent:
  • More than 25% of our associates have been with us for 5 years or more.
  • Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
  • Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Originally posted on Himalayas