Maintenance Renewal Specialist

Velocix Solutions USA Inc. · Portugal · posted today ago

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About this role

The Renewals Specialist focuses on managing customer contract renewals by acting as a trusted advisor and ensuring timely, full-value renewals.

Responsibilities include building strong relationships with customers and internal stakeholders, providing proactive and consultative renewal processes, preparing competitive quotes, and maintaining accurate forecasting through reporting systems. The position requires continuous improvement of renewal procedures and collaboration across teams to achieve corporate goals.

Requirements

You will have:

Experience of working with telecom is an advantage
Experience with Salesforce CRM application

Key skills & Competencies

Min 5 years’ experience working in a customer support, sales oriented or renewals environment
University/College degree within a related discipline
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
Experience with Salesforce CRM application
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
Track record of autonomy, ownership and execution
Strong ability to multi-task and prioritize work effectively

Role and Responsibilities

Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between the company and customers.
Providing a consultative and proactive process to producing competitive renewal quotes.
Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.
Maintaining and updating reporting systems used for research and providing accurate renewal forecasts.
Cultivating strong business relationships with the customer, Account Executives and other stakeholders.
Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.
Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.