Maintenance Director (Property Management)

OurAssistants · Mexico, Nicaragua, Philippines · posted today ago

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About this role

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations, improve efficiency, and support long-term growth. We are committed to building high-performing remote teams that deliver operational excellence. Learn more at ourassistants.com.

About the Role

We are seeking an experienced Maintenance Director with strong AppFolio expertise to lead and optimize maintenance operations for a growing U.S.-based property management company.

This is a leadership role focused on building scalable systems, improving operational efficiency, and ensuring high-quality maintenance service delivery across the portfolio. The ideal candidate has strong experience managing maintenance teams, overseeing vendors, and implementing process improvements in fast-paced property management environments.

Key Responsibilities

Maintenance Operations Management

Oversee day-to-day maintenance operations, work order management, and vendor coordination.
Ensure timely completion of maintenance requests while maintaining service quality standards.
Monitor escalations and implement solutions to improve turnaround times and resident satisfaction.

Systems & Process Improvement

Build and implement scalable maintenance workflows and operational systems.
Establish SOPs, service standards, and maintenance best practices.
Identify operational bottlenecks and recommend process improvements.

Team Leadership & Development

Lead, mentor, and support maintenance coordinators and operational staff.
Monitor team performance and accountability through KPIs and reporting.
Conduct workflow reviews, coaching sessions, and operational check-ins.

AppFolio Management & Reporting

Manage maintenance workflows, reporting, and tracking within AppFolio.
Ensure accurate documentation of work orders, vendor updates, and maintenance records.
Generate reports related to maintenance efficiency, service quality, and operational metrics.

Vendor & Portfolio Oversight

Coordinate with vendors, contractors, and technicians to ensure service completion and compliance.
Support larger property management portfolios with scalable maintenance oversight.
Maintain vendor accountability and performance standards.

Qualifications & Requirements

Minimum 4–5+ years of experience in property management maintenance operations.
Strong hands-on experience with AppFolio (required).
Proven leadership experience managing maintenance teams or departments.
Experience supporting larger property management portfolios or scaling maintenance operations.
Strong systems-thinking and process improvement mindset.
Excellent communication, organizational, and problem-solving skills.
Hands-on maintenance knowledge including HVAC, plumbing, appliance troubleshooting, and general maintenance workflows is a strong plus.