Logistics Lead

About Sunday

Sunday is on a mission to empower everyone to care for their little plot of land. The simple act of getting outside, getting your hands dirty, and caring for your home is more than it seems. It's a reconnection to something written in our DNA, and it's at the core of us working together toward a better planet.

We're bringing safer, science-backed products and personalized, data-driven guidance to the American yard. Our in-house R&D team builds the products. The largest soil database ever created, along with Sunny, our AI yard companion, tailors a plan to every home.

In 2024 we helped our one millionth customer. Today Sunday offers 75+ products across lawn, garden, pest control, and pet, sold online and in about 7,000 stores nationwide, including Home Depot, Walmart, Target, and Costco. On any spring weekend, roughly 750 people are out in their yard using Sunday at any given moment. Sunday is becoming a household name, and we're making a dent.

Position Overview

As the Logistics Lead, you will be responsible for getting Sunday orders to customers. You will own our 3PL relationship with Radial for DTC and Retail fulfillment, manage orders from creation to delivery, and keep shipping fast, accurate, and cost-effective through our spring peak. You will be the main point of contact for Customer Service and Quality on anything that affects delivery.

This is a senior individual contributor role with real ownership. You will work autonomously, set the standards for how orders flow, and bring the data and judgment the Sr. Director of Supply Chain Operations needs for contract negotiations and strategic decisions. You will partner closely with the Operations Production Director, who owns Costco production and fulfillment through Innomark. Success means orders that arrive on time and in full, a well-run peak season, and a steadily lower cost per order.

Key Responsibilities

3PL Management

• Own the day-to-day Radial relationship, including daily operations, escalations, and weekly and quarterly business reviews
• Hold Radial accountable to SLAs and productivity terms, including units per hour, and drive corrective actions when performance slips
• Plan and staff peak with Radial across Retail Pipe (December–January), Reauth (January to mid-April), and new-subscriber orders (peaking mid-April)
• Manage 3PL production work at Radial, including kitting, pre-kitting, display builds, and rework

Order Management & Shipping

• Own DTC and B2B orders from creation to delivery, finding and resolving stuck, short-shipped, or misrouted orders
• Lead daily B2B order routing, including our Claude-based routing process, and maintain its rules and SOPs
• Partner with the Retail team on wholesale order inquiries and retailer routing and compliance requirements
• Evaluate carriers and ship methods for cost and reliability, and recommend changes

Cross-Team Collaboration

• Partner with Customer Service to run the customer-facing steps of out-of-stock protocols, based on decisions from Planning
• Partner with Quality and vendors to track and reduce defects affecting delivery, including product, packaging, and soil tests
• Define functional requirements for order and shipping systems with Tech, and maintain data integrity across our ERP, Radial, and order systems

Cost, Reporting & Process

• Own logistics budget line items day to day, and find cost savings and avoidance in warehousing and outbound shipping
• Report on logistics KPIs, including on-time and in-full, order accuracy, cost per order, and damage and claims, and provide performance, volume, and cost data for annual Radial contract negotiations
• Review 3PL and carrier invoices with the Purchasing & Inventory Analyst and Finance
• Build and maintain SOPs for order handling, kitting, and shipping

Qualifications

Experience

• 4+ years of experience in logistics, fulfillment, or customer operations, including hands-on 3PL management
• Experience running DTC e-commerce fulfillment at volume
• Retail and wholesale fulfillment experience (EDI, routing guides, chargebacks) is a strong plus

Skills

• Proficient with ERP, WMS, and order management systems; strong in Excel or Google Sheets
• Build and read KPI reports, and use data to hold partners accountable and make decisions
• Calm, decisive problem-solving during peak, with good judgment on when and how to escalate with a proposed solution
• Interest in using AI tools to automate routine order work

Core Competencies

• Communication & Collaboration
• Expertise
• Problem Solving and Evaluating Alternatives
• Feedback & Resilience
• Scope & Autonomy
• Prioritization

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Originally posted on Himalayas