Live Chat Support Specialist

Magic · Philippines · $5 – $5 · posted 2mo ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities

Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information

Qualifications

1 year live chat experience
Strong English communication skills, both verbal and written
Can work 40 hours a week during US business hours, must be open to shifting schedule
No other commitments, can start ASAP
Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset