Knowledge Resource Specialist Senior

Position Summary

The Knowledge Resource Specialist has a pivotal role within the PPMCOE, responsible for designing, delivering, and maintaining training programs and supporting knowledge resources to enhance project management capabilities across the MTSI enterprise. This role supports over 100 projects by equipping project and program management teams in the three operational divisions with the skills, tools, and resources needed to execute projects effectively:

• Develops, manages, and maintains the PPM related and PPM-intersecting courses and curriculums, the delivery of on-demand and live courses and the management of PPM professional development plan templates.
• Interfaces with Infrastructure Teams and Operational division personnel to create and coordinate knowledge content.
• Facilitates knowledge sharing and maintains a centralized repository of project management best practices, ensuring alignment with the PPMCOE’s standards and the company’s strategic objectives.
• Organizes MTSI internal PPM related events such as the Program Management Conference.
• Works with other MTSI training professionals in Engineering and Human Resources on standards of delivery, templates, branding and tools. Enlists support from those resources in support of PPM training development, LMS configuration and execution.

As a member of the PPMCOE they serve as the lead for instructional related deliverables, maintenance of standing curriculum, identification of instructional backlog items and knowledge resource gaps as new capabilities and methods evolve. Coordinates live instructional delivery and with the PPM-Community of Practice.

Role and Responsibilities

• Training Program Development and Delivery (50%):

o Design and deliver tailored training programs for project and program management personnel, covering project management related methodologies, processes, tools, and soft skills (e.g., stakeholder management, risk mitigation). o Conduct needs assessments with business units across operational divisions and infrastructure teams to identify skill gaps and customize training content o Facilitate workshops, webinars, and one-on-one coaching sessions, targeting both new and experienced PMs to ensure consistent competency levels. o Manage the updating of training materials regularly to reflect evolving PPMCOE standards and industry best practices. o Develops and maintains on-demand training resources on the Gateway and Gateway+ learning management system in coordination with the Learning & Development team.

• Knowledge Management (30%):

o Develop and maintain a centralized knowledge repository to store templates, lessons learned, case studies, and project documentation. o Curate and disseminate best practices from the >100-project portfolio, ensuring cross-division learning and reducing redundant efforts. o Support the PPM-Community of Practice or forums for PMs to share insights and solutions, fostering collaboration across decentralized business units.

• Process Support and Continuous Improvement (15%):

o Document internal PPMCOE processes related to knowledge resource development, execution, and maintenance. Develop internal training and guides to support efficient and effective operations. o Collect feedback from training participants and project teams to refine programs and address emerging needs. o Track training effectiveness through metrics (e.g., participant satisfaction, adoption of PM tools, project success rates).

• Administrative and Reporting Duties (5%):
• Coordinate training schedules, venues, and logistics, including virtual platforms for remote/hybrid teams.
• Maintain records of training attendance and certifications
• Support PPMCOE reporting by providing data on knowledge management usage and training outcomes.

Qualifications and Education Requirements

Education Bachelor’s degree in business administration, Project Management, Organizational Development, or a related field. A master’s degree or PMP certification is a plus. Experience

• 5+ years of experience in project management, training facilitation, or knowledge management, preferably in a mid-to-large organization.
• Experience designing and delivering training programs, ideally in project management or technical disciplines.
• Familiarity with project management methodologies (e.g., Agile, Waterfall, PMI standards) and tools (e.g., Microsoft Project, Jira, Smartsheet).

Skills:

• Strong facilitation and presentation skills, with the ability to engage diverse audiences across divisions.
• Excellent organizational and communication skills to manage content and coordinate with decentralized teams.
• Proficiency in knowledge management platforms (e.g., SharePoint, Confluence) and learning management systems (Gateway/Cornerstone).
• Proficiency in LMS development environments such as Articulate 360 a plus.
• Ability to analyze training needs and measure program impact using data-driven approaches.

Attributes: Proactive, collaborative, and adaptable, with a passion for fostering learning and process improvement in a fast-paced environment.

Key Competencies

• Training design and delivery
• Knowledge management and repository administration
• Stakeholder engagement and cross-functional collaboration
• Analytical thinking and continuous improvement
• Project management fundamentals
• Technical and conversational writing

Work Environment

• Operates within the PPMCOE, collaborating with a lean central team and interacting with project/program managers embedded in business units across three divisions and infrastructure team members.
• May require occasional travel (up to 10%) to corporate sites for training development work sessions, in-person training or workshops.
• Balances independent work (e.g., content creation) with team collaboration (e.g., PPMCOE agile framework, division liaisons, HR instructional designers).

Performance Metrics

• Training participation rate (e.g., 100% of PMs complete annual training, active PMs complete PPM Core Course).
• User engagement with knowledge repository (e.g., monthly access metrics).
• Improvement in project management process standard implementation (e.g., operational quality metrics post-training)
• Positive feedback from PMs and division leaders (e.g., 4+/5 on training satisfaction surveys)
• Team engagement (participate in agile scrum process).

Originally posted on Himalayas