IT Technician

Tahche Outsourcing Services Inc · United States · posted today ago

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About this role

Our US-based partner company is looking for an IT Technician to join their growing remote team in the Philippines!

As an IT Technician, you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.

You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Provide remote and onsite IT support for multiple clients across diverse industries.
Perform hands-on troubleshooting of desktop, network, and server environments.
Support basic configurations for firewalls, switches, and servers.
Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management.
Troubleshoot network connectivity issues, wireless setups, and minor internet outages.
Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).
Handle desktop application issues and perform basic updates on Windows and Mac OS X systems.
Document all procedures performed, time spent, and follow-up actions in coordination with the Service Coordinator.
Contribute to the company's knowledge base and help improve internal documentation processes.

QUALIFICATIONS:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
5+ years of experience in IT support, helpdesk, or technical consulting.
Strong technical knowledge of:
- Windows and Mac OS X troubleshooting and updates
- ConnectWise Command or similar RMM tools
- Microsoft 365 and Google Workspace administration
- Networking fundamentals, including wireless connectivity and basic firewall/switch configuration
- VPN setup and support
- Desktop applications (Office Suite, browsers, email clients, etc.)
Excellent communication and documentation skills.
Analytical, proactive, and customer-focused approach to resolving technical issues.