IT Support Engineer - Helpdesk ServiceDesk (Work from home)

EasyITGuys · United States · $45k – $55k · posted today ago

engineering remote jobs in united states

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About this role

Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

The Opportunity

📍 Position: IT Sales & Support Engineer / Consultant / Specialist
📍 Location: 100% Remote (U.S. only)
📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST
📍 Type: Full-Time, Hourly

What You’ll Do

Provide technical support and IT consulting for business clients
Solve IT challenges through troubleshooting and software solutions
Balance support and sales—help clients while identifying their technology needs
Work closely with businesses, building strong, long-term relationships
Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For

Industry Experience

✅ MSP/MSSP Experience: 3-5+ years
✅ IT Support Experience: 3-5+ years
✅ IT Sales Experience: 1-2+ years
✅ Client Segment Experience: 3-5+ years supporting businesses
✅ Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

🖥 Support & Systems (Highly Desirable)

Microsoft Teams, Microsoft 365
Repairshopr / Syncro
Keeper Password Manager
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
Monday.com

🛠 Devices & Infrastructure

Fortinet Firewalls, Switches, APs
SonicWALL Firewalls, Switches, APs
Ubiquiti Routers, Switches, and APs

🔧 Additional Skills

Typing speed: 40 WPM minimum, 60+ WPM preferred
AS/BS Degree preferred
Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

Active Directory & Group Policy
Windows OS, Microsoft Office, Windows Server, VPN Configuration
Office 365 Administration
Strong customer relationship & sales skills
Ability to train and support non-technical users
Excellent time management & prioritization
Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard ⭐

Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get – Be Part of Something Bigger 🚀

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.

💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
📈 Future-Focused – 401K & Retirement Benefits to build financial security.
🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise
🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
💡 Your Voice Matters – A small-business culture where your ideas make an impact.
⚡ High-Energy, Fast-Paced Work – A team of go-getters who love what they do.