IT O&L System Lead | Pharma (100% remote from Spain or Portugal)
About this role
We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.
In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.
TASKS & RESPONSIBILITIES 🚀:
Monitor SLAs, access and identity controls, audit trails, and other operational requirements.
Ensure operational compliance and maintain the required system documentation.
Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.
Manage incidents, problems, and changes throughout the system lifecycle.
Implement small software enhancements and configuration changes.
Coordinate software management and system-related activities across IT and business teams.
Collect, assess, and process demands from business users.
Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.
Coordinate system archiving and retirement activities.
Support the onboarding of systems from functional areas into the EOC.
Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.
Communicate transition progress and results to the EOC reporting team.
Contribute to continuous improvement and operational excellence across assigned systems.
SKILLS 🤹:
2+ years of experience as a System Lead or in a similar IT operations/support role.
Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.
Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.
Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.
Knowledge of data transformation and modelling using Snowflake and dbt.
Advanced Python and SQL skills.
Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.
Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.
Familiarity with data integration tools such as SnapLogic.
Experience with Incident, Problem, and Change Management.
Strong organizational, communication, and stakeholder management skills.
Customer-oriented approach and ability to work effectively within international teams.
Excellent English, both written and spoken.
NICE TO HAVE Service Requirements
Previous experience supporting systems in a regulated environment.
Broader IT technical support experience covering hardware, software, networking, and databases.
Experience coordinating system migrations, transitions, or decommissioning activities.
Familiarity with multicultural and globally distributed organizations.
Additional languages such as German, Japanese, Mandarin, or Spanish.
ITIL certification beyond Fundamentals.
SCHEDULE 🕘:
08h-17h from Monday to Friday (flexible)
100% remoto
CONDITIONS 🌱:
Salary package based on your profile.
Ticket restaurant included in-office hours.
Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
Discounts in gym network.
Training catalogue.
Our goal is that you are well in every way!
Originally posted on Himalayas
