IT Help Desk | End-User Support

Sebenza LLC · United States · posted today ago

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About this role

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

Answering, documenting, and triaging help desk requests via phone, email, and chat
Resolving common issues such as password resets, account unlocks, and connectivity problems
Managing user accounts, access rights, and deactivations in enterprise systems
Escalating complex issues to the appropriate technical teams
Maintaining IT knowledge base content and self-service resources
Assisting users with general computer and software questions
Managing loaner equipment, peripherals, and IT inventory
Supporting audits, inventories, and team improvement initiatives
Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

2+ years of experience in a help desk or service desk environment
Strong working knowledge of Microsoft Office and common desktop technologies
Hands-on experience troubleshooting hardware, software, and user access issues
Clear communicator who can explain technical concepts to non-technical users
Organized, detail-oriented, and comfortable working in a structured environment
Ability to pass a background screening