Independent End Point Assessor- Business Administrator and Customer Service

Overview

Flexible Worker Contract

Location:Remote (travel will be required to attend in person assessments)

About the role

We’re seeking Independent End Point Assessors (IEPAs) to join our End Point Assessment team to deliver the following standards:

• Level 2 and 3 Customer Service
• Level 3 Business Administrator

In this role, you'll play a key part in shaping the future workforce by assessing apprentices at the final stage of their journey. You'll use your industry knowledge and professional expertise to evaluate performance, maintain quality standards, and support learners in demonstrating their competence.

Whilst this is a flexible worker role, during the period of allocated work we require availability between the hours of 9am – 5pm, Monday – Friday to be able to carry out reviews. Please make sure you can commit to this before applying.

How you'll make an impact:

• Delivering EPA in line with the Level 2 and 3 Customer Service and Level 3 Business Administrator standards
• Utilising NCFE Apprenticeship Services EPA platform to record EPAs and interact with apprentices
• Attending standardisation events to ensure quality, compliance, and consistency
• Communicating with apprentices, ITP’s and employers on EPA and grading

We'd love to hear from you if you offer the following:

• A recognised Assessor qualification
• At least 2 years' assessing experience (assessing end point is advantageous)
• At least 2 years’ occupational experience within the Business and Customer Service industry
• A full, clean driving licence and have flexibility to travel across your region for face-to-face assessment delivery
• A Level 2 Functional Skills English and maths or GCSE grade C equivalent
• A commitment to ongoing CPD relevant to the standards being assessed
• Excellent IT skills and be competent with using systems such as Teams, Outlook and Microsoft Office Suite

Feeling inspired? Read the full Job Descriptionto find out more.

Why work as a flexible worker for NCFE?

Our flexible workforce provides supportive quality assurance to ensure that learners taking NCFE qualifications are getting the best education possible. If you become a flexible worker with us, you’ll choose how to fit your work around your other personal and professional commitments – making this a great opportunity to make a difference in a way that suits you.

You’ll receive full training and the materials, tools or equipment needed to ensure you’re able to complete your duties in line with NCFE requirements, with the ability to take on flexible worker contract alongside other work, without the need to be registered as self-employed.

All applicants will be expected to adhere to NCFE’s behavioural framework and to uphold our core values.

You can find out more about how our flexible arrangements work, the flexible worker roles we recruit, and frequently asked questions around the application, induction and training process, and your rights and protections by visiting our Flexible worker opportunities page.

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your Cover Letter & CV if you have the expertise and commitment to excel in this position. We look forward to learning more about you.

Closing Date: Friday 9 October 2026

Interview Date: TBC

Please note that at interview stage you’ll be required to share any certificates with us as outlined in the essential criteria for the role

If successful in this post you will be required to complete an Enhanced Disclosure and Barring Service (DBS) check.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Equality, Diversity and Inclusion (EDI) statement

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

Originally posted on Himalayas