Implementation Engineer, Customer Support (APAC)

Bitwarden · American Samoa, Australia, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei Darussalam, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Federated States of, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn, Russian Federation, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Vanuatu, Vietnam, Wallis and Futuna · posted today ago

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About this role

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at .

Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment.

Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction.

This is an all-remote team and we’re looking for someone located in the APAC region.

RESPONSIBILITIES

Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
Collaborating with Sales, Engineering, and Product associates
Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

WHAT YOU BRING TO BITWARDEN

Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely

Familiarity with several of the following areas/technologies is preferred:

Bitwarden
Linux, Windows, and macOS
Docker, Kubernetes, and Podman
NFS and CIFS
Bash and PowerShell
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
GCP, AWS, and Azure
Android and iOS
GitHub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SSO implementation and best practices (SAML and OpenID Connect)
Integrating SCIM solutions
TLS/SSL and PKI
RESTful APIs

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Meeting with our Recruiting Manager
Interview with Manager of Implementation Engineering
Interview with Implementation Engineering team members
Interview with Chief Customer Officer & VP of Customer Success

A FEW REASONS TO WORK WITH US

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Originally posted on Himalayas