Home-Based Inside Sales Support Specialist
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
We are looking for a Home-Based Inside Sales Support Specialist to join a growing U.S.-based manufacturer and distributor in the industrial pipe, valve, and fitting (PVF) industry. In this role, you will support the day-to-day order lifecycle by entering and verifying customer orders, preparing quotes, and communicating with customers and internal teams to keep every order accurate, on time, and well-documented. You will play a key role in maintaining the company's reputation for precision and reliability while helping its long-standing customer base feel informed and taken care of.
REQUIRED CORE COMPETENCIES
Organizational & Time Management – Effectively manages multiple orders, quotes, and follow-ups while meeting strict deadlines.
Attention to Detail – Maintains a high level of accuracy in order entry, pricing, and account records.
Communication Skills – Communicates clearly and professionally with customers and internal teams.
Problem Solving & Analysis – Identifies discrepancies in orders or pricing and resolves issues efficiently.
Systems & Technical Proficiency – Strong understanding of order entry processes and the ability to quickly learn ERP/EDI systems and other business software.
WHAT YOU WILL DO
Order Entry & Accuracy: Enter customer orders into our ERP and EDI software systems with a high level of precision; confirm part numbers, shipping info, pricing, and delivery requirements.
Customer Communication: Respond to phone calls and emails regarding orders, inventory, and shipping timelines; keep customers updated on status and resolve basic issues.
Quoting Support: Prepare and send quotes using established pricing structures; escalate complex quote requests to Account Managers or Sales leadership.
Sales Support: Help maintain customer records, pricing data, and order history; follow up on open orders and incomplete requests.
Process Reliability: Ensure clean handoffs to operations, shipping, and production; flag any inconsistencies or errors before they reach the floor.
WHAT WE LOOK FOR
Education: High school diploma required; associate’s or bachelor’s degree preferred (not required)
Experience: 2–10+ years in customer service, inside sales support, or order entry (Manufacturing or distribution background preferred but not required)
Language Proficiency:Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
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Technical Skills:
Experience with ERP or EDI systems is a plus (not required)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Proficient in Google Workspace (Google Sheets, Gmail, Docs)
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Manufacturing or distribution background preferred but not required
Confident using email, Microsoft Excel, and general office software
Comfortable learning and working within ERP and EDI order-management systems
Willingness to learn new systems, products, and customer preferences over time
WHAT WE OFFER
Salary Range: PHP 45,000 - 47,500
Industry: Industrial Manufacturing & Distribution — Pipe, Valve & Fitting (PVF)
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Originally posted on Himalayas
