Head of Operations – Multi-Branch Restaurants

Expert VA · United States · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

This is a remote position.

Job description:

Ready for your next step up from multi-location operations?

If you've run several restaurant branches, fixed the same problems again and again, and thought"there has to be a better system for this,"this role is for you.

We're looking for a hands-on operator to take charge of a growing multi-location food-service business and make it more visible, better managed and more profitable. You'll also help build a new, tech-enabled service business on top of what works there. You'll report directly to the CEO and hold delegated COO-level operating responsibility. This isn't a back-office role or an advisory one.

You'll take problems all the way through:

Problem → Plan → Owner → Execution → Measurable Result

Why This Role Is Different

Real executive scope.You'll work directly with the CEO and lead Area Managers, Branch Managers and shift leaders.
A clear growth path.The role is set up to grow toward a COO-level position as you prove results and the business scales.
Build something new.You won't only run operations. You'll help turn proven solutions into services, partnerships and new revenue lines.
Modern tools.You'll use AI, dashboards and automation every day to make work simpler for managers and teams.
Fully remote, with the authority to drive real change.

What You'll DoLead Multi-Location Operations

Oversee and improve performance across all branches through the management team
Make service, delivery, staffing and branch performance visible at a glance
Set clear roles, standards, decision rights and escalation paths
Put in place daily and weekly management routines, audits and follow-up rhythms
Hold managers accountable and coach them to own their areas fully
Reduce how often issues have to go up to senior leadership

Grow Sales and Profitability

Own the online customer journey: discovery, ordering, delivery, issue recovery and repeat purchase
Improve conversion, average order value, order frequency and customer retention
Shape pricing, promos, bundles and offers that grow sales without hurting margins
Track revenue, costs, margins and unit economics, and find leakage and waste
Prepare budgets, forecasts and performance plans

Build and Scale the Service Business

Turn business opportunities into practical operating plans and pilots
Launch and grow new service lines, partnerships and institutional accounts
Build networks of merchants, delivery and courier partners, and service providers
Identify internal solutions that could become repeatable, sellable services
Hire, onboard and develop team members as the business grows

Put Systems, AI and Automation to Work

You don't need to be a programmer. You do need to be comfortable using technology to solve business problems.

Use AI tools for analysis, planning, reporting and documentation
Design workflows, dashboards and management panels with the tech team
Find manual processes that can be simplified or automated
Turn business problems into clear requirements and acceptance criteria for developers
Test whether new systems actually solve the problem they were built for

Requirements

What We're Looking ForMust Have

7+ yearsin operations or business management, withproven experience leading multiple restaurant or food-service locations(for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM)
Experience managing managers and holding them accountable
A track record of improving processes, service and profitability
Solid grasp of P&L, budgets, food and labor costs, and margins
Comfort with data, dashboards, Excel or Google Sheets, and digital tools
Strong communication skills, including with executives
High ownership and willingness to get hands-on when needed

Strong Advantage

Experience launching, scaling or turning around a branch, brand, service or business unit
Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app)
Business development, partnerships or sales exposure
Practical experience with AI, automation or digital transformation
Consulting, implementation or operational turnaround experience

The Person We Want

We're not looking for someone who only gives recommendations. We want someone who naturally asks:

What's happening? Why is it happening? Who owns it? What should we change? Did it actually work?

You're comfortable with ambiguity and figure things out rather than waiting for perfect instructions. You separate facts from assumptions. Most importantly,you build stronger managers and better systems instead of becoming the person everyone depends on.

What Success Looks Like

Clear, real-time visibility across all branches
Managers who fully own their areas, with fewer escalations
Faster resolution of bottlenecks
Better service speed, accuracy and customer satisfaction
Growth in online sales, partnerships and customer retention
Less manual follow-up, with smart use of data, AI and automation
Proven solutions turned into repeatable, scalable services

Your First 90 Days

Understand the business: branches, service flows, management structure, risks and bottlenecks
Stabilize urgent operational issues
Set up management, audit and escalation routines with the manager team
Launch the first dashboards, workflows and exception tracking
Define priority pilots and deliver measurable early wins in service, sales and operations
Present a roadmap for team, investment and next-stage growth