Head of Family Office | Head Office

Boosta · Ukraine · posted today ago

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About this role

Hi!

We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.

We are building a dedicated services function within Boosta, focused on supporting the personal needs and matters of the company’s shareholders. The role is responsible for building and leading a reliable, scalable, and high-quality service model that brings structure, clear processes, and exceptional standards to this area of support.

What you will do:

Shareholder Service & Request Management

Serve as the first point of contact for all Family Office requests from shareholders.
Own request intake, prioritization, and routing to relevant corporate functions or external providers.
Coordinate joint presentations and discussions with shareholders together with relevant experts.

Service Design & Operations

Design and manage the Family Office service model, including request intake, prioritization, delivery, service catalog, tiers, and performance measurement.
Build and lead the team, starting with an Operations Manager and scaling the function as the scope grows.
Manage service metrics, time tracking, internal billing, budget allocation, and regular business reviews with shareholders.

Corporate Function Integration

Establish clear engagement models with corporate functions without duplicating existing expertise.
Coordinate dedicated resources and time quotas where needed, while protecting corporate teams from fragmented ad hoc requests.

Vendor & Ecosystem Management

Build and manage a trusted network of external advisors and specialized service providers.
Lead negotiations on scope, pricing, and terms, and monitor service quality and vendor performance.

What we expect from you:

Proven experience building, managing, or scaling service-oriented functions, with a strong operational mindset and the ability to establish processes, service standards, metrics, and effective delivery models.
Ability to effectively coordinate and manage external advisors and internal stakeholders across tax, legal, banking, investment, and other relevant domains.
Experience building and leading teams, managing external vendors, negotiating scopes and commercial terms, and ensuring high-quality service delivery.

Experience Supporting Senior Stakeholders

Significant experience working directly with founders, business owners, senior executives, or other high-profile individuals, with a strong ability to understand complex needs and deliver a high level of trust, discretion, and service.
Upper-Intermediate English proficiency or higher, both written and spoken.

Personal qualities:

Service Orientation - Committed to delivering exceptional service while balancing responsiveness with long-term stakeholder interests.
Executive Presence - Ability to build credibility and operate effectively with shareholders, UHNW individuals, and senior executives.
Ownership - Takes full accountability for outcomes, proactively drives initiatives, and ensures execution without constant oversight.
Results Orientation - Focuses on delivering tangible outcomes, solving problems efficiently, and maintaining a strong execution mindset.
Stakeholder Management - Builds trusted relationships, aligns diverse interests, and navigates complex stakeholder environments effectively.
Strategic Agility - Combines long-term thinking with practical decision-making in dynamic and complex situations.
Adaptability - Adjusts effectively to different stakeholders, priorities, and contexts while maintaining high standards.
Resourcefulness - Identifies practical solutions, navigates ambiguity, and approaches complex challenges with creativity and sound judgment.