Head of Customer Success and Implementation Delivery

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Ostro is a conversational AI platform for life sciences. We joined Veeva in early 2026 and serve a majority of the world's largest biopharma companies.   As Head of Customer Success and Implementation Delivery, you will lead our customer success and services team and be part of Veeva Ostro's leadership team. You will help customers successfully implement our products, get results, and keep current with best