German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croa
About this role
We’re growing and hiring German + English-speaking Customer Care Specialists to join a dedicated support team for an established digital electricity supplier. For nearly a decade, this company has been helping households across Europe use energy more smartly, with 100% renewable electricity at dynamic market prices, a real-time consumption app, and smart home integrations such as EV chargers, heating systems and solar.
If you’re naturally curious, enjoy digging into a problem until you find the root cause, and have a way with words that lets you adapt your tone to every customer, you’ll fit right into the team.
What You’ll Be Doing
Deliver thoughtful, user-friendly support to German-speaking customers via written communication channels (email and live chat)
Help customers with subscriptions and contracts, invoices and consumption explanations and app troubleshooting
Work across several tools at once, including a ticketing system (Zendesk), internal backend and knowledge base
Maintain accurate, helpful records and flag recurring issues to the wider team
What Makes You a Fantastic Fit
Excellent German skills (C1 level)
Good English skills (B1 or higher), used mostly for internal communication
Previous experience in customer support
Strong problem-solving abilities and attention to detail
Empathetic communicator who can put themselves in others’ shoes and explain things clearly
Nice to Have
Experience in the energy sector or with tech clients
Familiarity with customer support tools such as Zendesk
Previous invoicing experience
What You Can Expect
An employer that cares about your work experience
A stable and competitive income
Structured onboarding training, plus further training sessions as you grow in the role
Fully remote work from the comfort of your home
Work equipment provided by us
Additional vacation days based on tenure
An opportunity to grow and develop in your career
MultiSport and Fitpass membership options in Croatia and Serbia
A truly great team by your side with a transparent and open work culture
Sounds good? We can’t wait to meet you.
Originally posted on Himalayas