Financial Messaging Expert

Dixio · Argentina · posted today ago

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About this role

Description

We are hiring!

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too!

We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

Things you will do:

You’ll be responsible for managing your own portfolio of customers.

Onboard new customers

Attend clients' meetings during pre-sales stage

Determine customer requirements and goals of his target SWIFT infrastructure

Define the scope of the project, plan timelines, set deadlines

Help the customer in the technical set-up of its SWIFT platform

Coordinate end-to-end tests

Provide reporting to management about progress, risks & mitigations

Support existing customers

Provide client support on their Financial Messaging / SWIFT related queries

Answer to Jira tickets within given SLA

Train customer staff on how to use SWIFT / our platform

Help identify performance improvement opportunities for assigned clients

Occasionally, travel to client locations to collaborate with their teams

In parallel, you’ll play a key role internally to help DiXiO grow:

Participate in Brainstorming Sessions related to Strategic Initiatives at the company

Participate in Continuous Improvement Process by sharing ideas for improvement

Work with Sales Team & IT Team to imagine future products & services

Provide guidance and mentoring for new employees and/or colleagues in other departments

Deliver training for internal teams

Why You Will Love Working with Us:

If you are searching for an organization that invests in your professional career, look no further. We provide our Experts with the tools and resources needed to achieve their career aspirations. Plus, we are 100% remote, so you can work from anywhere, avoiding the 8:00 AM traffic. Our team enjoys unlimited leave days to maintain a healthy work-life balance.

About DiXiO

DiXiO is a leading financial infrastructure platform connecting institutions to banks & leading financial rails worldwide. Our clients are banks, asset managers, investment funds, fintechs and corporates in more than 60 countries.