Field Merchandiser Lead

Job Family Group:

Retail Group

Job Description:

The Lead Field Merchandiser serves as the on-site leader of the Field Merchandising team and is responsible for the safe, accurate, efficient, and timely execution of store resets, reflows, cooler resets and refreshes, merchandising projects, and store organization initiatives across TA locations.

This position leads the Field Merchandising team while working alongside team members to physically complete the project. The Lead Field Merchandiser is responsible for understanding the approved store layout and project scope, organizing the work, assigning responsibilities, monitoring progress, resolving field execution issues, maintaining quality standards, and ensuring the location is completed according to approved plans, planograms, merchandising standards, and BP/TA safety requirements.

The Lead Field Merchandiser also serves as the primary on-site point of contact between the Field Merchandising team, store management, and Field Merchandising leadership throughout the project.

This is a highly physical, hands-on leadership role requiring frequent travel, strong organizational skills, sound judgment, and the ability to lead a team in a fast-moving retail environment.

Key Responsibilities

On-Site Team Leadership

• Serve as the day-to-day leader of the Field Merchandising team while on location.

• Review the project scope, store layout, planograms, timelines, and priorities before work begins.

• Establish a clear work plan for each day and communicate expectations to the team.

• Assign team members to specific sections, departments, coolers, fixtures, or other project responsibilities based on project needs.

• Coordinate the sequence of work to improve productivity while minimizing disruption to store operations and customers.

• Monitor team progress throughout the day and adjust assignments when necessary to keep the project on schedule.

• Work alongside the team and actively participate in resets, fixture work, merchandising, cooler resets, product movement, and other physical activities.

• Set the standard for work ethic, professionalism, urgency, teamwork, safety, and quality.

• Coach Field Merchandisers on proper execution techniques, merchandising standards, Planogram accuracy, and safe work practices.

• Identify performance or execution concerns and communicate them appropriately to Field Merchandising leadership.

Safety Leadership

• Lead the team's compliance with all BP and TA safety policies, procedures, and protocols.

• Conduct appropriate safety discussions before work begins and when project conditions change.

• Ensure team members use required personal protective equipment (PPE) and approved tools and equipment.

• Ensure proper lifting, material-handling, ladder, cooler, equipment, and fixture-installation procedures are followed.

• Maintain safe and organized work areas throughout the project.

• Ensure merchandise, fixtures, equipment, tools, packaging, and other materials do not create hazards for customers or store employees.

• Immediately address unsafe behavior or conditions and call out safety concerns when necessary.

• Report injuries, incidents, damaged equipment, and other safety concerns according to established procedures.

• Ensure the store is left safe, clean, and customer-ready at the end of each workday.

Project Planning & Execution

• Review and understand the complete project package before beginning work, including store layouts, floor plans, planograms, fixture requirements, merchandising instructions, signage requirements, and project timelines.

• Walk the location before beginning significant work to identify potential execution issues.

• Verify that required fixtures, supplies, merchandising materials, signage, and other project components are available.

• Develop an efficient sequence for completing the reset or reflow.

• Coordinate fixture movement, product staging, Planogram execution, cooler work, backroom organization, and other activities to prevent unnecessary rework.

• Track progress against the established project schedule.

• Identify barriers that could affect project completion and communicate them quickly to the appropriate leadership.

• Make appropriate field-level decisions within established guidelines while calling out changes that require approval.

• Ensure approved project scope is completed before the team leaves the location.

Store Resets & Fixture Installation

• Lead and participate in complete and partial store resets, reflows, remodel support, and merchandising refreshes.

• Direct the tear-down, movement, assembly, rebuilding, leveling, and positioning of retail fixtures and shelving according to approved layouts.

• Ensure shelves, peg hooks, displays, racks, endcaps, merchandising accessories, and other fixtures are properly installed.

• Coordinate the safe movement and staging of merchandise and fixtures throughout the store.

• Verify that fixtures are positioned correctly before merchandising work begins.

• Identify damaged, missing, or incorrect fixtures and components and determine the appropriate next steps with project leadership.

Planogram & Layout Execution

• Ensure the team accurately follows approved store layouts, floor plans, planograms, cooler layouts, and merchandising instructions.

• Verify correct fixture placement, shelf heights, product placement, facings, spacing, sequencing, and presentation.

• Conduct ongoing quality checks rather than waiting until the end of the project to identify errors.

• Correct execution issues before sections are considered complete.

• Identify conditions where the approved plan cannot be properly implemented and call out those issues rather than making unauthorized changes.

• Provide feedback to Field Merchandising leadership regarding layouts or planograms that create execution challenges in the field.

Cooler Resets & Refreshes

• Lead and participate in cooler resets, reflows, and merchandising refreshes.

• Coordinate product removal, staging, organization, and replacement to minimize product exposure and disruption.

• Ensure cooler shelves, product placement, facings, tags, signage, and merchandising standards match approved plans.

• Organize work to minimize the amount of time refrigerated merchandise remains outside appropriate temperature-controlled environments.

• Identify cooler fixture, shelving, signage, or merchandising issues and communicate them to the appropriate project or store leadership.

• Ensure completed coolers are organized, shopable, properly merchandised, and operationally practical for store teams.

Backroom, Storage & Cooler Organization

• Lead efforts to improve backroom, storage area, cooler, and merchandising supply organization as part of reset and reflow projects.

• Establish clear organization expectations for the Field Merchandising team.

• Help identifying excess, discontinued, obsolete, damaged, misplaced, or non-Planogrammed inventory and ensure established disposition procedures are followed.

• Organize fixtures, shelving, signage, merchandising supplies, and other materials to improve store-level execution.

• Focus on creating organization systems that are practical and sustainable for the store team after the project is completed.

• Ensure backroom, storage, and cooler areas are left clean, organized, safe, and operationally functional.

Deli & Sales Desk Reflow Support

• Lead and participate in the reflow, reorganization, and remerchandising of deli and sales desk areas according to approved project plans.

• Coordinate the movement and repositioning of merchandise, displays, shelving, racks, and approved fixtures.

• Help ensure revised layouts improve product visibility, customer flow, impulse merchandising, shopability, and operational efficiency.

• Coordinate work with store management and other functional partners to minimize disruption to deli, sales desk, and customer operations.

• Ensure appropriate signage, shelf tags, promotional materials, and merchandising communication are properly installed.

Product Merchandising & Inventory

• Direct and participate in the removal, staging, organization, and replacement of merchandise during resets.

• Ensure merchandise is properly stocked, faced, organized, priced, and presented before sections are considered complete.

• Ensure discontinued, damaged, excess, misplaced, or non-planogrammed inventory is identified and handled according to established procedures.

• Verify shelf tags, price labels, promotional signage, displays, endcap materials, and other merchandising communication are correctly installed.

• Ensure promotional and seasonal programs included within the project scope are executed according to established standards.

Store Management Communication

• Serve as the primary Field Merchandising contact for store management during the project.

• Meet with store leadership at the beginning of the project to review the work being completed and discuss potential operational impacts.

• Maintain regular communication with store management regarding progress, issues, changes, and expected completion.

• Coordinate work to minimize unnecessary disruption to customers and store operations.

• Listen to store concerns while ensuring the team continues to implement the approved project scope.

• Clearly communicate when requested changes fall outside the approved project and require additional authorization.

• Review completed work with store leadership as appropriate before leaving the location.

Quality Control & Project Completion

The Lead Field Merchandiser is responsible for ensuring the team does not simply finish the work — the work must be completed correctly.

Before a project is considered complete, the Lead Field Merchandiser will:

• Conduct a final walkthrough of the store and all areas included within the project.

• Verify fixtures are positioned according to the approved layout.

• Verify planograms and cooler sets have been accurately implemented.

• Confirm merchandise is properly stocked, faced, priced, and presented.

• Confirm required signage and promotional materials are installed.

• Confirm backrooms, storage areas, coolers, deli areas, sales desk areas, and other areas included in the project are organized appropriately.

• Ensure unused materials, tools, packaging, fixtures, and debris are properly removed or stored.

• Identify and document outstanding issues that could not be resolved before departure.

• Ensure appropriate project completion documentation, photographs, or other required reporting is completed.

• Leave the location safe, clean, organized, operational, and customer-ready.

Physical Requirements

This is a working leadership position. The Lead Field Merchandiser must be capable of performing the same physical work expected of Field Merchandisers, including:

• Regularly lifting, carrying, pushing, and pulling merchandise, fixtures, shelving, equipment, and supplies.

• Lifting and moving heavy objects, including items weighing up to 50 pounds independently, and heavier items with appropriate assistance or equipment.

• Bending, kneeling, squatting, reaching, climbing, and working at varying heights.

• Safely using ladders and approved material-handling equipment.

• Standing and walking for extended periods, including the majority of a work shift.

• Performing repetitive lifting, stocking, fixture assembly, cooler resets, and merchandising activities.

• Working for reasonable periods in refrigerated cooler environments.

• Working safely in active retail environments involving customers, deliveries, contractors, vendors, and ongoing store operations.

Reasonable accommodations will be considered in accordance with applicable law.

Travel & Scheduling Requirements

• Frequent travel is required, potentially including weekly and overnight travel.

• Must be able to travel by automobile and commercial airline as business needs require.

• Must be able to work at TA locations across the United States.

• Must maintain scheduling flexibility based on project and store requirements.

• Work schedules may include early mornings, evenings, overnight work, and occasional weekends depending on project needs.

• Help coordinate team travel, arrival times, transportation, and other field logistics as directed to improve efficiency and control project costs.

Qualifications

• Previous retail merchandising, store operations, field merchandising, reset, fixture installation, warehouse, or related experience required.

• Previous experience leading teams, projects, store resets, or field execution activities strongly preferred.

• Experience working with planograms, store layouts, floor plans, and fixture plans.

• Experience with cooler resets, inventory organization, or convenience/travel center merchandising preferred.

• Demonstrated ability to organize work, establish priorities, and keep a team focused on deadlines.

• Strong attention to detail and commitment to execution standards.

• Strong communication, coaching, and problem-solving skills.

• Ability to make sound decisions in a fast-moving field environment.

• Ability to recognize when an issue can be resolved in the field and when it should be called out.

• Ability and willingness to perform physically demanding work alongside the team.

• Valid driver's license and ability to meet applicable company travel requirements.

Measures of Success

Success in the Lead Field Merchandiser role will be measured by:

• Safety – Leads the team in consistently meeting BP/TA safety requirements.

• Leadership – Provides clear direction, accountability, coaching, and support to the Field Merchandising team.

• Accuracy – Store layouts, planograms, cooler sets, fixtures, pricing, and signage are implemented correctly.

• Quality – Completed stores consistently meet established merchandising and presentation standards.

• Productivity – Keeps the team organized and projects moving at the expected pace.

• Timeliness – Projects are completed within established schedules.

• Problem Solving – Identifies barriers early and resolves or escalates them quickly.

• Organization – Stores, coolers, backrooms, storage areas, and merchandising supplies are left organized and operationally practical.

• Communication – Maintains effective communication with store management, Field Merchandising leadership, and other project partners.

• Team Development – Coaches team members and improves their ability to safely and independently execute future projects.

• Cost Awareness – Uses labor, travel, fixtures, supplies, and other company resources responsibly.

• Store Readiness – Leaves every location safe, clean, organized, properly merchandised, and ready to serve customers.

Role Expectations

The Lead Field Merchandiser is the owner of execution while the Field Merchandising team is in the store.

This is not a supervisory position where the leader simply directs others. The Lead Field Merchandiser is expected to work alongside the team, set the pace, solve problems, coach team members, communicate with store leadership, and personally verify the quality of the completed work.

The Lead Field Merchandiser should understand both what needs to be done and why it is being done, allowing the individual to make good field decisions while protecting the integrity of the approved merchandising strategy.

The objective is not simply to finish the project and move to the next location. The objective is to leave each store safer, easier to shop, easier to replenish, better organized, easier for the store team to operate, and fully aligned with the approved merchandising strategy.

How much do we pay (Base)? $78,000 ​ *Note that the pay listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. 

This position is eligible for US Benefits – Select. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select U.S. Benefits.

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Select U.S. Benefits.

As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Select U.S. Benefits. ​

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

Up to 100% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Originally posted on Himalayas