Engineer, M365 Implementation
About this role
About Us
Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.
Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!
Position Overview
At Thrive, a M365 Implementation Engineer is responsible for completing Thrive Projects for new and existing clients. This position’s primary objective is to complete customer project goals as defined within Thrive Project Plans, Orders and Scopes of Service. Additionally, M365 Implementation Engineers will work in tandem with Deployment Engineers to complete project-based prerequisite tasks necessary to activate Thrive service offerings. M365 Implementation Engineers will work with Engineers, Project Managers and Thrive clients to accomplish those goals and objectives.
Requirements
Primary Responsibilities
- Implementation of IT projects related (but not limited to) the following:
- Office 365 Email and Communication services
- Microsoft Endpoint Management
- Email migration between HEX, Exchange, O365 and Google environments
- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
- Work through the project process to reach a successful outcome by:
- Presenting implementation plans at technical kick off to inform the client of dependencies, requirements, potential conflicts, etc.
- Working at direction of Engineering Management and Project Managers to complete engineering tasks in adherence to a formal project plan
- Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk
- Clearly and professionally communicate project plans, potential impacts and testing procedures to customers
- Track and manage time effectively to accomplish multiple ongoing projects
Qualifications
Minimum
- Bachelor’s Degree, Technical Degree or equivalent work experience
- 2-4+ years of Administrative and/or Project experience with Windows Server and M365 Tenant Management
- 2-4+ years of workstation, network, and/or server support experience
- Experience with monitoring and remote management tools
- Self-motivated with ability to work both independently and in a team environment
Preferred
- Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Willingness to improve team process and contribute to team and company initiatives
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