Ecommerce Supply Chain & Backend Operations Manager

Talent Hackers · Nigeria · posted today ago

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About this role

Job Summary

We’re a lifestyle and hospitality brand that builds viral products, creates culture-driving experiences, and runs some of DC’s top nightlife and restaurant concepts. Our venture arm is growing fast — and we need someone to help us operationalize that growth.

What You’ll Own

You’ll be the backbone of our ecommerce brands. From keeping inventory flowing to syncing with our marketing team on launch timelines, you’ll make sure the backend never slows down the front.
Responsibilities
Manage supply chain from manufacturer to 3PL – prepare purchase orders, liaise with manufacturer re: shipping options/timelines/costs
Oversee daily 3PL communication and fulfillment issues + customer service (lost, missing orders, address changes)
Track inventory levels and report regularly + forecasting (evaluate performance across all channels, make decisions regarding inventory re-ordering, FBA allocation)
Maintain backend platforms (Shopify, ReturnLogic, etc.) – very broad, is this for all e-comm? Would need to include Amazon, Etsy, Walmart, TikTok Shop, Meta and their integrations with Shopify
Support the marketing team with operational needs tied to campaigns, launches, and promos – examples: building/scheduling promotions in e-comm platforms, configuring new products, updating website banner/pop-up/etc. ***TikTok-Shop: Campaign enrollment, Growth & missions, CRM
Build systems that scale with growth – Inventory planning & restock, Amazon FBA inventory management, Custom/print on demand order integration, new product rollout processes integrated with 3PL
Inputting custom/print-on demand order requests and coordinating with printing partner to submit quotes, approve designs, and manage production