Director of Sales - Telecommunications

Overview

Director of Sales - Telecommunications

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Director of Sales primary focus is selling new managed sales engagements to new enterprise clients.

The Director of Sales will identify, develop, and close new business opportunities with enterprise companies within their assigned territory or vertical.

Ideal Director of Sales candidates will have a background in selling managed/outsourced solutions, for example, Third Party Labor (3PL) and Business Process Outsourcing (BPO), within the Telecommunications Industry.

The Director of Sales will possess the key skills, expertise, and experience to effectively prospect for new business, manage relationships, create value, provide competitive differentiation and consultative support in order develop and to close multimillion-dollar, multi-year enterprise-class service engagements.

Responsibilities

Essential Functions

• New Business Revenue Acquisition: Directly responsible for meeting and exceeding sales targets for new clients
• Contract Negotiation & Deal Structuring: Oversees the creation of agreements and ensures alignment with corporate financial goals
• Account Growth & Retention: Manages new client accounts, ensuring renewals, expansion, and upselling opportunities within account transition timeline
• Pipeline & Forecasting: Tracks and reports on the sales pipeline for multiple prospects and enterprise clients
• Sales Process Optimization: Ensures that sales methodologies and execution align with client expectation and corporate revenue goals
• Customer Relationship Management: Serves as a key liaison between enterprise clients and internal stakeholders to align sales efforts with customer expectations
• Strategic Partnership Management: Collaborates and partners with technology, advisory, consulting service providers in order to identify managed sales opportunities
• Sales Team Enablement: Leads, supports, and optimizes internal sales reps (BDR, AE) or teams working on behalf of enterprise clients
• Maintain an understanding of the company’s managed sales solutions and value proposition
• Understand prospects' and customers' core initiatives and business needs while aligning the company’s value proposition and managed sales solutions offerings

• Develop and execute an individual sales strategy and tactical plans, including opportunity, pipeline, and revenue growth, that are aligned with the overall business unit's strategy and growth expectations
• Represent oneself as a MarketSource sales subject matter expert responsible for new business revenue, profitability, and expense management
• Partner with internal stakeholders to ensure opportunity development in adherence to MarketSource sales process
• Maintain a robust sales pipeline and achieve target pipeline conversation ratios and other opportunity management metrics
• Provide leadership, support, and updates to internal stakeholders that support MarketSource sales initiatives
• Utilize MarketSource's customer relationship management process to effectively and accurately manage sales territory, activity, and forecast
• Manage the documentation of best practices, case studies, and methodologies related to wins in the assigned market segment
• Manage client commitments and expectations, internally and externally

Key Performance Indicators

• New Business Sales Revenue (Growth): Achievement of sales targets set by business unit
• Profitability Metrics: Customer Acquisition Cost (CAC) and program performance
• Quota Attainment: Percentage of sales meeting or exceeding targets
• New Enterprise Clients Acquisition: Number of new accounts acquired
• Pipeline & Forecasting: Accuracy in reporting on the sales pipeline for multiple enterprise clients including:
  • Conversion Rates: Effectiveness of sales efforts in closing enterprise deals.
  • Sales Cycle Efficiency: Speed at which deals move through the pipeline.
• Customer Retention & Expansion: Success in renewing and growing client accounts.

Qualifications

Required Knowledge, Skills, and Abilities

• A "customer-first" mindset with a high "EQ" and "Executive Presence"
• Strong sales ability, problem-solving skills, and responsiveness
• Digital (virtual) sales and in-person presentation capabilities
• Energetic and positive communication, that engages, motivates and influences outcomes
• Operate in a high energy, quota-driven, and ever-evolving sales environment 
• Multi-task, prioritize, and manage time effectively
• Adherence to activity reporting requirements
• Proficient in MS Office, digital sales and CRM applications
• Advanced understanding of indirect, direct, and multi-channel selling motions
• To identify, solicit, develop and close MarketSource managed services or BPO engagements
• Effectively develop and navigate executive business relationships
• Proficient in the use of MS Office and SFDC applications
• Advanced understanding of direct and indirect channel sales motions and strategy, specifically as it relates to Tech, Finance, Telco, Healthcare, and Manufacturing companies for assigned vertical accounts
• Executive Presence; effectively communicating with BOD, CSO, CRO, VP of Sales
• In-depth understanding of multi-channel sales strategy, specifically for enterprise companies, partner ecosystem and multi-tiered channel distribution
• Development and navigation of executive business relationships

Job Requirements

• Bachelor’s degree in business administration, Marketing, related field, or equivalent experience, MBA a plus
• Ten (10+) years’ experience selling strategic, high-value, enterprise-class services
• Experience managing and closing large ($2.5M+) services engagements with enterprise companies
• Business Process Outsourcing (BPO) experience, a plus

• Travel required; frequency will increase based on assignment and experience in role

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email .

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

Originally posted on Himalayas