Director of Programs

This is a remote position.

Critical Functions

1. Program Management & Operations

• Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
• Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
• Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
• Develop and maintain documented SOPs for all core program functions, written for transferability
• Identify gaps in access or awareness and communicate insights to leadership
• Support the development and management of program reports and budgets for leadership and funders
• Track, analyze, and report on program outputs and outcomes

2. Community Partner Program (CPP) Administration

·Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation

• Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
• Serve as the primary point of contact for all Community Partners
• Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

3. Community Outreach & Partnerships

• Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
• Lead outreach meetings and presentations with referral partners
• Support outreach efforts to increase awareness and utilization of resources
• Serve as a point of contact for complex or high-priority referrals

4. Grants & Reporting

• Support grant applications by providing program data, narratives, and insights
• Track and report program outcomes for funders and internal use
• Maintain accurate and organized program documentation

5. Team & Cross-Functional Collaboration

• Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
• Partner with the Director of Operations on administrative and operational needs
• Collaborate with Development on fundraising support including data, impact stories, and reporting
• Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials

Required:

• Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience

·Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human serviceson a national level

• Experience with grant-making and grant-distribution program model
• Minimum of 3 years of Supervisory experience
• Experience in medical advocacy, patient navigation, or public health
• Demonstrated ability to evaluate and implement technology or process improvements in a program setting

·Strong organizational, analytical, and project management skills

• Self-starter who thrives in a small, fast-paced environment
• Excellent written and verbal communication skills
• Comfort working in a remote team environment

·Must work EST hours 9am-5pm

Preferred:

·Spanish proficiency

• PMP certification or equivalent project management credential
• Familiarity with referral-based or patient/client service models
• Experience with community outreach and referral network development
• Familiarity with grant-funded programs and reporting requirements

Salary
$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.

Benefits

• Health, dental, vision, and retirement plan
• Work laptop and technology resources for a remote office

·Generous paid time off

• Flexible work arrangement in a fully remote environment

·A culture of learning and development

• The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector

Originally posted on Himalayas