Delivery Coordinator

Pinnacle Group · Poland · posted today ago

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About this role

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Provide Tier 1 operational support to client users, suppliersand program team
Manage shared e-mail accounts, helpdesk, and caring for alltickets/inquires to successful resolution
Ensure fully compliant onboarding of contractors
Manage the full cycle invoicing error resolution andvalidation process, including accounting code issues,monitoring and follow up for invoice aging
Complete program compliance audits
Validate rehire restrictions
Processing data entry updates
Review case management activity and operationalizefindings
Timesheet approval/delay monitoring
Support the processing of security ID requests
Monitor/identify and take action on program reports
Perform assessment (audit) pursuant to agreed-upon scope
Tenure monitoring via report in collaboration with the servicedelivery team
Update QRG’s
Manage assignment/work order changes
Follow up on workflow items pending approvals