Danish-Speaking Customer Care Agent: Relocation to Lisbon
About this role
Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!
If you're still abroad, relocation assistance is provided, including housing!
Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable
Start dates: several dates available through June and July
About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.
Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.
Responsibilities:
Respond to customer queries on orders, deliveries, returns, and payments.
Securely handle sensitive data and follow internal escalation procedures.
Communicate professionally through email, phone, and chat.
Collaborate with carriers and internal departments.
Requirements:
C2-level Danish and fluent English (C1)- written and spoken levels
Excellent attention to detail and communication skills.
Ability to manage tasks independently and meet deadlines.
Willingness to work on rotating shifts.
- Already in Portugal or open to relocating from this role
- EU member state passport or a valid residence card for Portugal
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