Customer/Technical Support
Optiplay · Ukraine · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance.
Responsibilities
- Handle technical requests from clients, operators, and internal teams.
- Investigate, reproduce, and troubleshoot slot game issues.
- Analyze logs, game sessions, and technical identifiers.
- Verify game functionality on desktop and mobile.
- Create bug reports and verify fixes.
- Perform smoke/sanity testing after fixes and releases.
- Support production incident investigations and escalate critical issues.
- Track client-facing issues through resolution.
- Collaborate with QA, Development, DevOps, Account Managers, and other teams.
- Maintain troubleshooting documentation and identify recurring issues.
Requirements
- 2+ years of experience in QA, Technical Support, Application Support, or similar.
- Understanding of software testing and client-server architecture.
- Experience with defect investigation and bug reporting.
- Basic knowledge of HTTP/HTTPS and SQL.
- Experience with REST APIs and Postman.
- Experience with ClickUp or similar tools.
- Strong analytical and troubleshooting skills.
- Good technical communication skills.
- English sufficient for written communication.
Nice to Have
- Experience in iGaming, online casino, or slot provider products.
- Knowledge of casino/game provider or aggregator integrations.
- Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
- Understanding of microservices and production incident investigation.
Benefits
- 21 vacation days + 2 extra day-offs annually;
- 12 paid sick days;
- Fully remote format — work from anywhere you feel productive;
- Flexible schedule: start your day anytime between 08:00–11:00 CET;
- Fixed budget for health insurance and gym/fitness;
- Provided all required work equipment;
- Zero bureaucracy and direct communication with founders and C-level;
- Minimal meetings, async-friendly workflow;
- Startup energy: fast motion, creativity, and tight-knit communication;
- Business trips and team meetups several times per year;
- Multiple salary payout options (flexible formats);
- …And many more perks unlocked after we hit break-even.
Originally posted on Himalayas
