Customer Support Specialist
About this role
The Company
Cerbo · OptiMantra is a healthcare technology company built for the practices actively changing how medicine is delivered. Our platforms serve functional, integrative, direct primary care, concierge, med spa, and behavioral health practitioners who need software that keeps pace with how they work -- not the other way around.
Each platform is a purpose-built EHR and practice management solution. Cerbo is architected for clinical depth: deep configuration, protocol-specific workflows, and the kind of flexibility that holistic and functional medicine practices require. OptiMantra is structured for scale: multi-modality breadth, out-of-the-box readiness, and the operational infrastructure that growing practices rely on.
Together, our two platforms form a leading presence in this rapidly expanding market. Our practitioners are redefining what a patient experience can look like. We exist to give them the technology foundation to do exactly that -- at whatever size and pace they choose to grow.
What You’ll Do
As a member of the OptiMantra support team, you’ll be a frontline resource for our customers—helping practices get the most out of the platform and ensuring their day-to-day operations run smoothly. Learn more about OptiMantra here.
Primary Responsibilities
- Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
- Support testing of pre-release or recently released features
- Prepare customer-facing knowledge base reference articles and videos
- Support customer trainings and documentation as a subject matter expert in your focus area
Required Skills & Qualifications
- Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
- A process improvement and customer-service mindset
- Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
- Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
- Nice to have: EMR master administrator experience or back-end medical office experience
Compensation & Benefits
- Competitive compensation based on experience
- Paid Time Off and company holidays
- Comprehensive health, dental and vision benefits
- Short-term and long-term disability Insurance
- 401k plan with matching company contribution
- Real ownership and impact in a fast-growing health tech company
Location: Remote
Originally posted on Himalayas
