Customer Support Specialist (100% Remote)
About this role
We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you.
🇩🇪 German fluency is a hard requirement for this role.
What you'll do
Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch
Troubleshoot issues in our software and guide customers to solutions
Document recurring issues and help build out our internal knowledge base
Join screen-sharing sessions with customers when a problem needs hands-on attention
Coordinate with our development team to escalate and resolve bugs or product issues
Help new customers get started and feel comfortable with the product
What we're looking for
Native or fluent German — written and spoken (essential)
Experience in customer support, ideally in a SaaS, IT or helpdesk environment
Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool
Structured, reliable, and able to manage multiple open cases at once
You work autonomously and take full ownership of your tasks
Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus
About Us
We are a German automation agency turned into a SaaS company with our product — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.
What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.
For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.
The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.
Salary
$750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead.
What we offer
100% remote work
Very flexible working hours
Permanent employment contract in your country of residence through our partner Deel (Employer of Record)
A product that our customers are genuinely excited about
Focus on real work, not long meetings
Job security: every hire is aimed at long-term employment
Strong career prospects as we grow the team
If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application.
Requirements
Native or fluent German — written and spoken (hard requirement)
2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment
Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool
Technical understanding and strong problem-solving skills — you find solutions, not just workarounds
You work autonomously and take full ownership of your tasks
Comfortable working under performance pressure
Quick on the uptake and a disciplined approach to your work
Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus
Originally posted on Himalayas
