Customer Support Representative Remote

Remote Work Hub · South Africa · posted today ago

customer-support remote jobs in south africa

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Our client builds sophisticated AI voice agents for restaurants, salons, and repair shops, allowing business owners to automate calls, bookings, and orders while maintaining a natural, human-like experience. We are looking for a high-energy, solution-oriented professional to bridge the gap between technical onboarding and world-class support.

What You'll Do

Onboarding: Run calls with new customers to translate their workflows (services, constraints, and language) into structured AI setups.
Live Support: Handle inbound calls, texts, and emails. You'll troubleshoot real-time voice agent issues and think creatively when edge cases arise.
Systems & Feedback: Document cases in Salesforce, communicate via Slack, and identify recurring friction points to help the engineering team improve the product.
Issue Ownership: Gather full context on technical glitches and own the resolution end-to-end.

Requirements

Experience: 2–5+ years in customer support, onboarding, or high-touch SaaS roles.
Communication: Fluency in English (C1/C2) with strong verbal and written skills. You should be conversational and engaging, not robotic.
Technical Comfort: Ability to handle ambiguous situations and gather context even when information is incomplete.
Organizational Skills: Ability to prioritize multiple active cases and maintain accuracy under pressure.
Bonus Points: Experience with Salesforce, Intercom, or OpenPhone; previous work with SMBs (Small-to-Medium Businesses); or experience in a startup environment.

Who You Are

An Operator: You don't wait for instructions. You take initiative, care about outcomes, and feel energized by solving messy, real-world problems.
Quick Thinker: You don't default to "let me check on that." You gather context fast and provide solutions in the moment.
Calm Under Pressure: You can communicate empathetically and professionally with a busy restaurant owner or salon manager, even when things are high-stakes.
Growth-Minded: You thrive on feedback and enjoy the fast-paced environment of an early-stage startup.