Customer Support Representative (Dispatch Commercial & Industrial)
Remote Employee PH · Philippines · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
Remote Employee BPO has a great opportunity for you!
Role: Customer Support Representative (Dispatch Commercial & Industrial)
Salary: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential.
Work setup: Work from home
Shift schedule:
Training Schedule: Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time
Prod Schedule: Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time
Summary:
As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
Responsibilities
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
- Speaking with supervisors or customers to resolve problems and requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations
- Comprehensive knowledge of call center metrics and drivers
- Subject matter expert on call center processes, procedures, and systems
- Being in charge of communications within company assigned territories
- Provide proactive solutions to contribute to the smooth running of the call center
- Facilitate and participate in team meetings
- Promote an environment of continued improvement and best practices
- Additional tasks and/or projects assigned by management
Qualifications
- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents
- Experience with the Salesforce is highly preferred
- Excellent oral and written communication skills
- Strong organizational and interpersonal skills
- Schedule flexibility
- Effective time management and driven to meet deadlines
- Analytical and problem-solving skills
- Ability to function in a fast-paced and agile environment
- Dependability regarding completion of assignments and attendance
- Set the example for best practices
Originally posted on Himalayas
