Customer Support & Nutrition Specialist (German)

Avomind · Germany · posted today ago

customer-support qa remote jobs in germany

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About this role

About the company

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, the company is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions. Join them to shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

This role is remote and can be based anywhere within +/- 2 GMT. German and English language is a must.

What you will be doing

Customer Service with Substance: You are the first nutrition-related point of contact for the customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our client's products, processes, and services.
Knowledge Management: You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

Requirements

Completed degree in nutrition science, ecotrophology, or a related field
Min 1 year of professional experience in the field of nutrition.
Very good German and good English skills are a must, both written and spoken
Ideally some experience in customer service, support, or customer communication
Strong communication skills, empathy, and enthusiasm for engaging with customers
Structured and self-reliant working style
Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
Other language skills such as Italian and French are a plus.

Benefits

As a member of our client's team, you'll enjoy:

Working at a well-funded, early-stage startup in the longevity industry.
Being part of a dynamic, high-performing, and fun team.
A high degree of personal responsibility, creative freedom, and opportunities.
Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
Fully remote opportunities with home office/coworking support.
A strong team culture with regular team events and off-sites.
Join us as we shape the emerging longevity space, fostering healthier, longer lives!