Customer Support Executive

Toplent · Philippines · posted today ago

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About this role

About the Job

Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a proactive and empathetic Customer Support Specialist to join their team on a full-time remote basis.

Responsibilities:

💬 Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone
🤝 Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions
📊 Maintain accurate records of customer interactions in the CRM system
💡 Escalate complex issues to the appropriate team while ensuring customers are kept informed throughout the process
🎯 Consistently meet response time, resolution, and customer satisfaction targets
📚 Stay up to date with product knowledge, policies, and procedures to provide high-quality support
🌟 Actively contribute to team discussions by sharing customer feedback, insights, and ideas for process improvements

Required Skills:

👩‍💻 Minimum 1 years of experience in customer support or a similar client-facing role
💬 Excellent written and verbal communication skills with a customer-first mindset
🛠️ Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
⏱️ Great organizational skills and the ability to manage multiple inquiries simultaneously
📊 Experience using CRM, ticketing, or helpdesk software (e.g., Zendesk, Freshdesk, Intercom)
🌍 Familiarity with working in a remote or multicultural team environment is a plus
✨ Positive, self-motivated, and committed to delivering exceptional customer experiences