Customer Success Associate - Travel Technology
About this role
This is a remote position.
Hospitality Spotlight is looking for a Customer Success Associate for a Travel Technology SaaS organization in the US. This is a remote/"work from home" opportunity.
The Work:
Develop positive customer experience and foster healthy relationships through all stages of the customer lifecycle (onboarding through growth and renewal)
Act as a bridge between the customer success and the sales teams while providing ongoing support to customers
Analyze and interpret performance data to provide optimization recommendations and client facing reporting to optimize their usage
Build relationships and implement new programs
Identify product improvements or new products by remaining current on industry trends, market activities and competitors
Be the “Voice of the Customer” internally, helping to escalate customer issues and track resolution
Work collaboratively with cross-functional teams to drive revenue growth with new customers
Come to work each day with a positive attitude and ready to win
Is self-motivated, a team player and has a strong drive to exceed targets
What you’ve already done (requirements):
Minimum 2+ years experience as a Customer Success Associate in travel tech/SaaS
Demonstrated success working with customers to identify growth opportunities
Experience working with executive-level
Excellent communication and presentation skills
Previous success working in a flexible, startup mindset, and fast paced environment
Proficient in Powerpoint, Excel, Salesforce,CRM, CRS and PMS
Developed interpersonal and adaptive influencing skills
Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team.
We look forward to connecting and shining our spotlight on you!
- Hospitality Spotlight Team
Originally posted on Himalayas
