Customer Success Associate - Leading Tech Company

Kate Worthington · Thailand · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Position: Customer Success Associate - Leading Tech Company

We are looking for an energetic Customer Success Associate to help
and support the business. As part of the company, you will be responsible
for interacting directly with customers to resolve issues, answer

questions, and provide support.

You will be working with a close-knit team of talented professionals,
supporting company goals and driving growth.

Responsibilities

Providing customers with product training or support during their
subscription term
Listening to customers needs and providing solutions that meet those needs
Identifying potential problems with customers accounts and communicating
with them to resolve issues
Coordinating with other departments such as engineering, marketing, and
sales to ensure that customers needs are met
Interacting with customers via phone calls, emails, web chats, or text
messages to answer questions about products or services
Helping customers make informed decisions about their purchases by
providing information about pricing, terms and conditions, and other details
about products or services