Customer Success Account Manager

Unity Communications · Mexico · 35k – 50k · posted today ago

sales customer-support remote jobs in mexico

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About this role

About the Role

We’re hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry. In this role, you'll be the primary contact for our customer base, helping shape the foundation of the company’s customer success strategy.

This is a great opportunity for professionals with a background in multifamily property management who are looking to transition into SaaS and customer success—bringing their industry knowledge into a more strategic, tech-focused environment.

Key Responsibilities

Build and manage customer onboarding processes and documentation
Support the design and implementation of the budget lifecycle management framework
Shadow internal leaders to learn customer workflows and document best practices
Create training materials tailored to property, regional, and asset managers
Lead quarterly business reviews (QBRs) and identify upsell opportunities
Track and report on KPIs such as churn, engagement, and time-to-value
Collaborate with marketing on customer engagement content and events
Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements

3–5+ years of experience in multifamily property management, preferably as a regional or operations manager
Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
Knowledge of budgeting and financial planning in the real estate sector
Previous experience in customer-facing or consultative roles
Excellent communication in English and Spanish (written and verbal)
Proficiency with documentation, project management, and productivity tools
Adaptability and initiative to work in a fast-paced startup environment