Customer Service Specialist

SummitNext Technologies Sdn Bhd · Malaysia · posted today ago

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About this role

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

Monitor social media platforms and online channels for brand mentions in real-time.
Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
Stay updated on emerging trends, discussions, and public sentiment related to the brand.
Manage multiple corporate social media accounts across various platforms.
Schedule and publish content provided by the internal content team according to the content calendar.
Ensure consistency in tone, messaging, and brand alignment across all channels.
Prepare regular reports on social media activity, sentiment analysis, and performance insights.

Requirements

Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
Strong attention to detail with the ability to identify sensitive or potentially harmful content.
Good communication skills with the ability to report issues clearly and promptly.
Basic understanding of social media trends and digital engagement.
Ability to manage multiple accounts and tasks efficiently.
Self-driven, responsible, and able to work independently.

Preferred Qualifications

Prior experience in social media management, digital marketing, customer service, or online community monitoring.
Experience using social listening or monitoring tools is an added advantage.

Why Join SummitNext?

At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.