Customer Service Specialist
HB Travels · Antigua and Barbuda · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
About the Role
We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.
At HB Travels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.
Key Responsibilities
- Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with booking questions, modifications, cancellations, and special travel requests.
- Provide clear, accurate information on destinations, travel documentation, and agency processes.
- Track and update customer details to ensure accuracy and smooth communication.
- Follow up before and after travel to confirm details and gather feedback.
- Handle client concerns with patience, empathy, and strong problem-solving skills.
Benefits
- Fully remote flexibility – work from anywhere with a schedule that fits your lifestyle.
Travel perks, discounted rates, and industry-only benefits.
- Training and support to help you grow in the travel and customer care field.
- A collaborative, motivated team environment committed to exceptional service.
What We’re Looking For
Strong verbal and written communication skills.
- Experience in customer service—experience in travel, hospitality, or tourism is a plus.
High attention to detail and strong organizational habits.
Ability to learn new tools, software, and systems quickly.
A friendly, patient, and service-oriented attitude.
Originally posted on Himalayas