Customer Service Representative
About this role
Are you a polished communicator who excels at building trust and projecting professional credibility? SupportNinja is looking for customer-centric individuals to join our team as a Customer Service Representative I supporting a premium real estate investor relations account. If you thrive in a structured environment, possess a neutral accent, and are ready to deliver exceptional voice support, your next career move starts here.
Position Details
Work Setup: Remote - PH
Type of Contract: Seasonal (12 months)
Equipment: BYOD (Bring Your Own Device)
Job Summary
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. This role focuses heavily on handling Tier 1 inbound voice support calls, delivering scripted responses, and maintaining high credibility during investor-facing interactions.
What does a day in the life of a Customer Service Representative I look like?
Inbound Voice Support: Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat.
Scripted & Pre-Approved Delivery: Deliver pre-approved communications and structured scripted responses to provide accurate product and service information.
Investor Relations Credibility: Ensure a polished, reliable delivery to sound “reasonably credible” during all investor-facing interactions.
Clarification & Reassurance: Provide basic clarification and reassurance to callers based directly on existing written client communications.
Call Flow Navigation: Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases.
VoIP & CRM Systems: Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization’s CRM.
Peak Period Support: Efficiently manage high-volume, repetitive inquiry handling during peak operational periods.
Issue Resolution & Follow-Up: Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction.
Continuous Improvement: Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes.
Team & Metric Alignment: Meet or exceed performance targets for related KPIs while collaborating across departments.
General Operations: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.
What are the qualifications of a Customer Service Representative I?
Experience: Previous customer service experience or an equivalent background.
Communication Skills: Good communication skills, both verbal and written.
Accent Requirement: Neutral accent / westernized communication style is required.
Technical Proficiency: Proficient in using computers, navigating software applications, and managing toolsets.
CRM Capability: Prior knowledge and hands-on experience with a CRM system is preferred.
Ninja Perks and Benefits
Competitive Compensation
Full adherence to government-mandated benefits.
Retirement Savings Program with Company Matching.
Comprehensive Life Insurance.
HMO coverage starting on Day 1.
Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service.
Paid Time Off + dedicated Birthday Leave.
Clear opportunities for skills training and long-term professional development.
Discover A Better Way to Grow! Are you ready?
Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here:
💡 Quick Check Before You Apply
Our Alpharun system is set up to automatically screen for core qualifications. To ensure your application moves forward successfully, please verify your background includes:
Experience: Previous customer service experience or an equivalent background.
Communication & Accent: Good verbal and written communication skills with a mandatory neutral accent / westernized communication style.
Technical Proficiency: Proficient in using computers, navigating software applications, and managing toolsets (prior CRM knowledge/experience is preferred).
If you meet these baselines, please proceed to the link above to fast-track your application!
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs
Originally posted on Himalayas