Customer Service Representative II
About this role
Work Setup:Remote - Philippines
Schedule:9 AM to 6 PM EST (Subject to change)
Equipment:Company-provided
Type of Contract:Full-Time
Start Date:ASAP
TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
Provides in-depth information about products and services to customers
Resolves complex customer issues in a timely and efficient manner
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications for a Customer Service Representative II?
Minimum of 2 years of previous customer service experience, preferably in a call center environment
Strong communication skills, both verbal and written
Knowledge and experience with a CRM
Proficient in using computers and various software applications
Strong problem-solving skills
Strong attention to detail
Ninja Perks and Benefits
*Full time employees
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO coverage starting on Day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Beautiful office space with a free lunch provided daily for onsite employees
Employee Referral Program
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas