Customer Service Agent with Japanese
About this role
DUTIES AND RESPONSIBILITIES:
Provide high-quality customer service and address customer needs via phone, email and messaging platforms.
Assist customers with queries regarding hotels, flights, activities and other travel-related services.
Handle a high volume of customer and partner enquiries efficiently and professionally.
Take responsibility for resolving customer issues and concerns, including operational, pricing and invoicing matters.
Recognise opportunities to enhance customer service through self-service solutions and process optimisation.
Share feedback and actively participate in initiatives aimed at improving operational efficiency.
Maintain regular communication with Team Leaders and Managers regarding performance, feedback and coaching.
Carry out office-based administrative tasks as needed.
Collaborate with colleagues across the team to ensure a positive overall customer experience.
REQUIREMENTS:
Minimum N1 level of Japanese and good working proficiency in English (B1/B2).
At least 1 year of experience in a customer-facing or partner-facing position.
Strong customer service skills, demonstrating attentiveness, empathy, patience and reliability.
Excellent written and verbal communication abilities.
Professional and confident telephone manner.
Strong attention to detail.
Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs.
High level of integrity and the ability to manage confidential information responsibly.
Ability to perform effectively in a dynamic, fast-paced working environment.
BENEFITS:
Work-from-home opportunity based in the Philippines.
Attractive and competitive compensation package.
Performance-based bonus opportunities.
Employee benefits package.
Opportunities for career progression and professional growth.
Access to thousands of free online learning courses.
Comprehensive initial training and continuous coaching.
Welcoming, inclusive and supportive workplace culture.
Opportunity to collaborate with an international team.
Relocation assistance.
And much more!
Originally posted on Himalayas