Customer Experience (CX) Operations, Delivery & Client Services Leaders

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX) and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional operations, service delivery, and client services leaders who optimize performance, lead high-performing teams, and deliver outstanding customer experiences.

We are actively supporting multiple client engagements while continuously building relationships with accomplished Customer Experience operations professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify top talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.

Whether you're an accomplished operations executive, client services leader, service delivery professional, customer experience executive, or contact center leader, we welcome the opportunity to learn more about your experience and career goals.

Why Apply?

When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.

Qualified candidates may be considered for opportunities including:

• Operations Leadership
• Service Delivery
• Client Services
• Customer Experience (CX)
• Contact Center Leadership
• Shared Services
• Operational Excellence
• Executive Operations Leadership

As new opportunities become available, we proactively reach out to professionals whose experience aligns with our clients' hiring needs, leadership requirements, geographic preferences, and compensation expectations.

Our goal is simple: build long-term relationships with outstanding professionals and introduce them to organizations where they can make a significant impact.

Typical Roles We Recruit

• Contact Center Manager
• Senior Operations Manager
• Director of Operations
• Director of Contact Center Operations
• Director of Client Services
• Director of Service Delivery
• Director of Customer Experience
• Vice President of Operations
• Vice President of Client Services
• Vice President of Service Delivery
• Vice President of Customer Experience (CX)
• Senior Vice President of Operations
• Chief Operating Officer (COO)

What Happens After You Apply?

After you submit your application:

• Our Executive Recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, leadership accomplishments, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.

Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.

**While we carefully review every application, submission does not guarantee an interview or immediate placement.**

Requirements

• Recent leadership experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is preferred.

Who We're Looking For

We are seeking experienced operations and client services leaders who have worked within Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organizations.

Candidates should have experience leading one or more of the following functions:

• Customer Care
• Customer Support
• Contact Center Operations
• Service Delivery
• Client Services
• Customer Success
• Back Office Operations
• Workforce Management (WFM)
• Quality Assurance (QA)
• Training & Development
• Operational Excellence
• Digital Transformation
• AI-Enabled Customer Experience
• Business Process Outsourcing (BPO)
• Shared Services

Experience leading large-scale customer operations, global delivery organizations, or complex outsourcing environments is highly valued.

Skills, Technologies & Industry Experience We Frequently Recruit For

Operations & Leadership

Operations Management, Contact Center Leadership, Client Services, Service Delivery, Customer Experience (CX), Workforce Management (WFM), Workforce Engagement Management (WEM), Quality Assurance (QA), Performance Management, Coaching & Development, Operational Excellence, Lean, Six Sigma, Process Improvement, Continuous Improvement, Change Management, Vendor Management, P&L Management, Global Delivery, Shared Services, Client Relationship Management.

CX Technologies

Customer Experience (CX), Contact Center, Business Process Outsourcing (BPO), CCaaS, Digital Transformation, AI, Automation, CRM, Salesforce, ServiceNow, Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Verint, Calabrio.

Industry Verticals

Healthcare, Banking, Financial Services (BFSI), Insurance, Retail, E-Commerce, Travel & Hospitality, Telecommunications, Technology, Utilities, Gaming, Government, Manufacturing.

Originally posted on Himalayas